Emirates has cemented itself as one of the world's leading airlines, offering its passengers a range of features and benefits to make their journey as comfortable and convenient as possible. One such feature is the airline's Skywards loyalty program, which rewards regular flyers with miles that you can redeem for various rewards. It allows you to earn miles when flying with Emirates and its partner airlines and through other activities such as hotel stays, car rentals, and shopping. If you are a member of the Skywards program and have not received the miles you expect, there is a process for claiming these missing miles.
The first step is to check that your Emirates Skywards account is correctly linked to your booking. To do this:
Log in to your account and check the 'My Bookings' section. If the flight is not listed or listed with an incorrect airline code, you will need to update your profile.
Link your account by clicking on 'Manage Profile' and then 'Skywards Number.'
If you have not linked your account correctly, you can contact Emirates customer support for help.
If your account is correctly linked, the next step is to check your flight details. This includes the airline code, flight number, and date. You can find this information on your boarding pass or e-ticket. If any of these details are incorrect, you will need to contact your travel agent or Emirates Skywards directly.
If the flight details are correct and you have not yet received your miles, you can claim them online. To do this:
Log in to your account and click on 'My Account.'
Select 'Miles Claim.'
You will need to provide the following information:
Your name and Skywards number
The airline code and flight number
Date of travel
Details of the activity that earned you miles (e.g., car rental, hotel stay)
Amount of miles earned
If you have the Emirates Skywards app, you can also claim your missing miles through it. To do this, open the app and select 'My Account'. Then tap on 'Miles Claim'. You will need to provide the same information while claiming via the website.
If you are claiming miles for a hotel stay, car rental, or other activity, you must provide documentation to support your claim. This can include boarding passes, e-tickets, receipts, and invoices. You can upload this documentation by clicking on 'Upload Documents' on the 'Miles Claim' page. Once you do this, you can submit your claim by clicking on 'Submit'.
If you would instead claim your missing miles by telephone, you can do so by calling the Emirates Skywards call center. To do this, you will need to provide your name, Skywards number, airline code, and flight number. You can find contact information for the call center on the Emirates website. This option works best if you have lost your boarding pass or e-ticket.
If you are not in a hurry to get your missing miles, you can also email Emirates Skywards. This is the slowest way to get your miles, as it can take up to six weeks for them to be processed. To do this, you will need to provide your name, Skywards number, airline code, and flight number. You can find contact information for Emirates Skywards on the Emirates website.
After thousands of Emirates customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Claim Missing Skywards Miles from Emirates? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Emirates if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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