If you do not like a purchase that you made from Epic Games' store, you can always return it and get a refund. Plenty of Fortnite players make returns so you won't be the first one.
You can return any game that you purchase from Epic Game. It is, however, impossible to get refunds for purchases that did not come from the store. If you request a refund for a game, you also receive a refund for all the downloadable purchases in the app. You cannot get refunds if the in-app downloadable content is used up, transferred, or modified.
You can get a refund for your products up to 14 days after making your purchase. To qualify, you must not have played the game for over two hours. If you have been banned from a game or violated the terms of service, you are not eligible for a refund. You may also not qualify for a refund if it is established that you are abusing the refund policy.
Requesting a Refund
You can request for a refund by going to the Epic Games Store and clicking on the option 'Contact Us.' On that page, submit your request for a refund.
If your request is accepted, you will get a refund through your method of payment. If that is not possible, get in touch with Epic Games and ask them to send your refund to a different method. Different methods of payment may take different lengths of time to process.
Refunds for Preorders
You can always get a refund for your preorder if you cancel it. You will get a refund if you have not played the game for more than two hours. Fortunately, you can get a refund regardless of your reason for cancelling the preorder. It is wise to request for your refund 14 or fewer days after the release of the game. If you cancel your preorder before the release of the game, you can request for a refund at any time.
If you buy a product only for it to go on sale shortly after, you can request a full refund and re-purchase the same product immediately. It is a smart idea that is not considered an abuse of the refund policy.
You must understand the refund policy before making any requests. If you violate it, you may not qualify for refunds.
In-Game Fortnite Refunds
Even though playing Fortnite is free, purchasing new skins, emotes, and gliders can be expensive. If you buy something you regret, you can always request a refund. The process can be done within Fortnite and it does not take a lot of effort. You can, however, use this option only three times. Follow the following steps to request an in-game refund.
1. Launch Fortnite on your device
2. Open the menu and click on settings
3. Navigate to the Account and Content tab
4. Go to the option 'Unintentional Purchases and click on the option 'Submit a Request.'
5. Choose the items for which you want a refund and the reason for your refund request
6. Submit your request
You will receive a refund immediately. You can then use your V-Bucks for other uses. If items were purchased on your account without your permission, you need to contact Epic Games for help.
Send them an email explaining the nature of your problem. You should include a list of all the items for which you want a refund. You will get your refund in no time. You should, however, be careful not to make refund requests too often. Use a strong password to ensure that no one can access your account and make purchases without your permission.
After thousands of Epic Games customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Can I get a refund from Epic Games (Fortnite)? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Epic Games if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Epic Games in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Can I get a refund from Epic Games (Fortnite)? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.