If for whatever reason, you have lost access to your Epic games (Fortnite) account, it is possible to recover it. The process of recovery depends on why you are unable to access your account.
When Your Account Is Locked
If your account is locked, try logging in again after a few hours. Your account may be blocked if it has been inactive for a long time and you enter inaccurate details. It may also be locked if you enter the wrong password more than three times or answer a security question incorrectly three times. If your account has been locked for any other reasons, you may need to contact Epic Games' support team for help.
When Your Account Has Been Hacked
One way to know that your account has been hacked is when you receive an email from Epic telling you that your mail or password has been changed. If you did not make the change, you must notify them that you did not make the change.
If you suspect that your account has been hacked, Epic will require you to provide them with your personal information including the date of account creation, your public IP address, the names of all accounts connected to your Epic account, the date of your last login, your original display name, and the last four digits of payment.
If you are unable to provide the details accurately, you may be unable to recover your account. If you are not completely sure of details such as the exact date of your last login, give a close estimate.
The process of recovering your account may take a long time so you need to be patient.
It is now possible to merge your accounts and ensure that you are able to access all your accounts. The account merge feature can only help you if you have V-Bucks or collectible such as emotes or skins. They must be locked in a different platform that you do not use often.
It is now possible for players to move their Fortnight accounts between Xbox One, Nintendo Switch, mobile, and PC. It was impossible for PS4 players to log in on Xbox or Switch if their accounts were authenticated through the PSN system. Some Fortnite players were unable to access their collectibles and currency when using the PS4 version of the game.
With the merger feature, you simply need to log in to the account you want to use as the primary account. Once you have chosen your primary account, log in to your secondary account separately. The feature works for both PCs and mobile.
Your secondary account will be linked to the primary one and then disabled. It will, therefore, be impossible to log into it the secondary account again. In two weeks, you will be able to see your V-Buck balance and cosmetic items in your primary account.
When You Forgot Your Password
If you forgot your Epic Games (Fortnite) password, you can always request for a password reset email. On the sign-in page, click on the option' forgot your password?' you will receive a password reset email sent to your email address. You should receive the reset email in 15 minutes or less. If you do not, it may be in your junk or spam folder. The link will allow you to reset your password and gain access to your account. Use a password that I strong and unique.
If your attempts to recover your account are unsuccessful, contact Epic Games support team for help. They will provide you with the right tips to take care of the problem.
After thousands of Epic Games customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I recover my Epic Games (Fortnite) account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Epic Games if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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