Epson is a Japanese company and has established itself as one of the largest manufacturer of electronic equipment in the world. The company has a reputation of great products all over the world.
As can be expected when dealing with a company of Epson's stature, issues will regularly come up. Moreover, complaints will arise when one of the thousands of devices malfunctions.
The most common complaint filed with Epson customer service pertains to faulty ink cartridges. In fact, there has been law suits filed against the company for that reason. Therefore, if you encounter a faulty ink cartridge, filing a complaint about it is no novel feat.
Another reason you may want to file a complaint with Epson is for receiving poor customer service at any of their worldwide stores. One of the agents at their stores could also have tried to rip you off which is a scenario about which you should file a complaint.
The only way to file a complaint with Epson is through contact with customer support agents. You can file a complaint with Epson through any of the following methods:
Epson has a network of service centers located in select locations around the world and the United States in particular. If you receive a faulty product or a damaged one, you can file a complaint by presenting it at the nearest Epson service center.
Filing a complaint at a service center is one of the best methods to use to file a complaint as you will file it in person. You are assured that the compliant has been filed and there is a large chance of resolution. Another advantage is that it can be convenient if you do not find a large queue at the store.
On the contrary, if you would not like to or are unable to visit a physical store, you should try other alternatives.
You can also contact customer support directly by giving them a phone call. The phone line has an average hold time of half an hour and can be as long as an hour sometimes.
It is not the fastest way to contact customer service but it will give you an opportunity to file a complaint with a live agent. The line is available from Monday – Friday from 6am - 8pm and on Saturday from 7am - 4pm. All times are in PST. You can get the phone number from GetHuman.
Sending Epson customer support an email is a valid alternative. The email will be sent to Epson's Sales and Product Inquiries department. They will then review your complaint and proceed to find a solution. You can find the link to the email on Epson's website depending on the country in which you are currently located.
Lucky for Epson's customers, their customer support has a live chat facility that you utilize to file a complaint. The live chat is the fastest way to directly contact a customer support agent.
You only have to wait for a minute or two after starting the chat to get a response from a live agent. Moreover, the chat is available 24 hours a day, 7 days a week.
Describe your complaint in a concise a manner as possible and the complaint will be filed immediately. You can find the link to a live chat with Epson's customer service on GetHuman.
The Epson customer service online help desk is another way through which you can file a complaint. The desk is slow and you should not expect a reply in less than 16 hours. However, if you have exhausted all other avenues, you can find the help desk's address on GetHuman.
After thousands of Epson customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I File a Complaint with Epson? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Epson if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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