How Do I Freeze My Credit with Equifax?

Freeze your Credit with Equifax quickly with these helpful tips.

Nov 18, 2019

Many Equifax users do not understand what freezing their credit means. Many of them associate it with limiting their access to their credit cards. A credit freeze stops many businesses and others from checking your credit file. If you sign up for a voluntary credit freeze, you will be given a PIN. You may use the PIN when you want to unfreeze your credit file and apply for new credit. Lifting your freeze should not take more than an hour. Do not wait until you are a victim of ID theft to understand the benefits of a credit freeze.

Requesting a Freeze on Your Credit Report

If you wish to get a freeze for your Equifax credit report, fill in the Freeze Request Form and send it through the United States mail. Send the form along with copies of;

1. Your driver's license or state identification

2. Your Social security card

3. A pay stub with social security number

4. A W2 or 1099 form

5. Your rental lease agreement

6. Your pay stub with address

7. Your utility bill (water, gas, cable, electricity, electricity)

You may choose to place a temporary freeze, lift an existing one temporarily, or permanently remove it.

Placing a Security Freeze on Incapacitated Adults or Minors

If you wish to place a freeze for an incapacitated adult, you must fill a form with your information and that of the incapacitated person. After filling in the form, you can send it to Equifax through US mail. Submit the filled form along with copies of;

1. Your driver's license or any other form of identification issued by the government

2. Your social security card

3. Your birth certificate

4. The incapacitated adult's birth certificate

5. Your information including; Current address, former address, first name, and last name initial suffix

The information will be used to verify your address and personal information and that of the incapacitated adult. To prove that you are an authorized representative of the other adult, you must have a court order and a valid power of attorney.

If you want to place a security freeze for a minor (under the age of 16), you may fill in the freeze request form and send it to Equinox via US mail. Send the form along with copies of;

1. Your driver's license or any other form of identification offered by the government

2. Your birth certificate

3. Your social security card

4. The minor's social security card

5. The minor's birth certificate

To prove that you are the minor's authorized representative, you must provide the following;

1. Foster care certification

2. The birth certificate of the minor

3. A court order

4. A valid power of attorney

You do not need to pay anything to place, lift, or remove a security freeze on Equifax.

There are plenty of ways to contact Equifax if you need help freezing your credit. The best way to reach them is over the phone. When you call Equifax, you will be connected with the right representative in an average of 46 minutes. You may call them from Monday to Friday between 9 am and 5 pm EST.

Another option is to contact them in live chat. The current wait time when waiting to get help on live chat is three minutes. You may seek help on live chat from Monday to Friday between 10 am and 8 pm EST.

If your problem is not urgent, you may seek help via email. When you send an email, you may get a response in an average of three hours. The help desk is another great way to seek help.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Freeze My Credit with Equifax?

Why does GetHuman Write How-to Guides for Equifax Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Equifax in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Freeze My Credit with Equifax? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 4 years ago
Updated 4 years ago
Viewed 2,137,511 times
Equifax account
freeze account
freeze credit
credit issues account access
Freeze Credit
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!