How Do I Place a Security Freeze on My Equifax Account?

If you need to temporarily freeze your Equifax account in order to protect it, you can place a freeze in three ways. You can do it online if you have or register for a myEquifax account. You can do it by phone using your security questions or a PIN verification text. You can also do it by mail if you provide copies of ID validation documents.

If you have had your Equifax password compromised, had your identity stolen, or have another reason to fear that others can access your Equifax account, you may want to place a security freeze on it until you can get everything sorted out. Here are the instructions for doing that.

Placing a Freeze Online

You will need to create a myEquifax account first if you haven't already done so. To do that, follow these instructions:

  1. Go to the myEquifax sign in page.
  2. Scroll down until you see "Don't have a myEquifax account? Register Now."
  3. Click on the Register Now link.
  4. Fill out all of the Personal Information and Current Address fields.
  5. Complete the Captcha.
  6. Click on Continue.
  7. Choose a password. Equifax will send you an email.
  8. Open up the email and verify your account.

Then, to place the freeze on your account, follow these instructions:

  1. Go to the Equifax site.
  2. Log in to your account.
  3. Click on the Personal tab.
  4. Select Credit Reporting Service.
  5. Click on Place a Freeze. You will be taken to the myEquifax site where you can place the freeze.
  6. Follow the instructions you are given.

Placing a Freeze by Phone

To place a freeze over the phone, follow these instructions:

  1. Call Equifax.
  2. Tell the customer service representative you want to place a freeze on your account.
  3. Provide any information requested.
  4. Choose to verify your identity either by receiving a verification PIN text or by answering security questions.
  5. Answer the security questions or tell the representative your PIN once you receive it.

Placing a Freeze by Mail

To place a freeze by mail, follow these instructions:

  1. Go to the Security Freeze Request Form download page.
  2. Download the form.
  3. Print it out.
  4. Fill out the form.
  5. Put the form in an envelope along with copies of the verification documents from the list below.
  6. Mail it to the mailing address provided on the form. You will receive confirmation of the freeze once Equifax has verified your identity.

Verification Documents

Include one from List A and one from List B:

List A

Driver's license
Pay stub
Birth certificate
Social Security card
1099 form
W2 form
State ID
Marriage certificate
Divorce decree
Military ID
Court documents from a legal name change

List B

Driver's license
1099 form
W2 form
Rental agreement
Mortgage statement
House deed
Bank statement
Cell phone bill with your current address
Utility bill with your current address
State ID

Contacting Equifax

To contact an Equifax representative, you can use the phone, the help chat, the help forum, or email.

Why Did GetHuman Write "How Do I Place a Security Freeze on My Equifax Account?"?

After thousands of Equifax customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Place a Security Freeze on My Equifax Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Equifax if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Equifax Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Equifax in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Place a Security Freeze on My Equifax Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Updated a year ago
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