Does Esurance Have the Highest Customer Satisfaction for Auto Insurance?

Esurance sells auto insurance policies, and if you are in the market for auto insurance then you need to know about its level of customer satisfaction. It has received some surprisingly different customer satisfaction ratings from J.D. Power, the National Association of Insurance Commisioners, the Better Business Bureau, and more. You should consider these scores as well as your individual needs before starting and Esurance plan.

If you're looking for auto insurance, you're probably doing some comparison shopping to find the auto insurance company that's best for you. Price, coverage, and discounts are all important factors of a good auto insurance company, but so is its level of customer satisfaction. After all, if customers are generally unsatisfied, chances are good that you will be too. Read on to learn about Esurance's customer satisfaction ratings.

Esurance's J.D. Power Rating

J.D. Power conducts annual studies of various auto insurance companies' customer satisfaction. It gives Esurance a rating of 823 out of 1000, which is an average score.

Esurance's NAIC Rating

The National Association of Insurance Commissioners, or NAIC, also keeps track of customer satisfaction for various insurance providers. It has rated Esurance a 2.92. This score indicates that the company has received more customer complaints than average.

Esurance's Better Business Bureau Rating

The Better Business Bureau gives a 1.12 out of 5 rating to Esurance. This indicates a predominance of bad reviews and is a below-average score.

Esurance's Rating also keeps track of customer reviews of different companies. Its score for Esurance is 4.6 out of 5 stars, which is above average and indicates relatively few customer complaints.

The Takeaway

Esurance's customer satisfaction ratings are all over the map. Some are average, some are above average, and some are below average. All in all, it looks like it works out to Esurance having an approximately average level of customer satisfaction.

Do You Have Any Questions?

If you need more information from Esurance, contact a customer service representative. You can use a phone, chat room, help desk, or email.

Why Did GetHuman Write "Does Esurance Have the Highest Customer Satisfaction for Auto Insurance?"?

After thousands of Esurance customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does Esurance Have the Highest Customer Satisfaction for Auto Insurance? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Esurance if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Esurance Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Esurance in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does Esurance Have the Highest Customer Satisfaction for Auto Insurance? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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