If you're looking for auto insurance, you're probably doing some comparison shopping to find the auto insurance company that's best for you. Price, coverage, and discounts are all important factors of a good auto insurance company, but so is its level of customer satisfaction. After all, if customers are generally unsatisfied, chances are good that you will be too. Read on to learn about Esurance's customer satisfaction ratings.
J.D. Power conducts annual studies of various auto insurance companies' customer satisfaction. It gives Esurance a rating of 823 out of 1000, which is an average score.
The National Association of Insurance Commissioners, or NAIC, also keeps track of customer satisfaction for various insurance providers. It has rated Esurance a 2.92. This score indicates that the company has received more customer complaints than average.
The Better Business Bureau gives a 1.12 out of 5 rating to Esurance. This indicates a predominance of bad reviews and is a below-average score.
Reviews.com also keeps track of customer reviews of different companies. Its score for Esurance is 4.6 out of 5 stars, which is above average and indicates relatively few customer complaints.
Esurance's customer satisfaction ratings are all over the map. Some are average, some are above average, and some are below average. All in all, it looks like it works out to Esurance having an approximately average level of customer satisfaction.
If you need more information from Esurance, contact a customer service representative. You can use a phone, chat room, help desk, or email.
After thousands of Esurance customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does Esurance Have the Highest Customer Satisfaction for Auto Insurance? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Esurance if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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