Esurance lets you file a claim online with a simple platform. Here's how to get started:
1. Go to the Esurance website.
2. Look for "Claims" in the top right corner of your screen (visible on desktop or laptop computers and near the "log in" button).
3. Hover your pointer over "Claims," this opens a drop-down menu.
4. Select the type of claim you're filing.
For auto and homeowner's claims, you'll be able to file a new claim or check the status of your current claim. For renter's or motorcycle claims, you can't file a claim online, but you can choose from "log into your policy" or "find your claims rep." These options let you read about your coverage or get in contact with an Esurance agent.
To file a motorcycle or renter's claim, you'll have to call Esurance.
What Information do I need?
No matter what sort of claim you're filing, you'll generally need the same information.
For online claims (available for car and homeowner's policies), you'll need your Esurance account info. If you're filing a claim against an Esurance policyholder, you'll need that individual's policy ID and the date of the incident.
Besides account info, it's a good idea to have information regarding the nature of the incident. For car accidents, take pictures of the damage. For homeowners claims, be ready to explain exactly what happened and when it happened.
How Long Does an Esurance Claim Take to Process?
Insurance claim wait times can vary widely and depend on the nature of the incident. If you haven't heard from Esurance after filing your claim, you should contact the company.
What Can I File a Claim For?
Your insurance coverage will depend on the policy you purchased. If you're unsure what your Esurance policy covers, use this form to get your questions answered.
After thousands of Esurance customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I File a Claim with Esurance? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Esurance if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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