Which Body Shops Does Esurance Allow Me to Use?

With Esurance, you are able to use any network repair shop or your own auto body provider. If you choose to use an in-network shop your repairs will be guaranteed as long as you own the vehicle. If you choose to use your own auto body shop you can submit pictures through a photo claim in the application on your chose device.

When your car is damaged from an accident, you do not want to be worrying about which auto body repair shops you can use. Thanks to the E-star repair program, Esurance has made it easy to find in-network auto shops.

You also have the option to use your auto body repair shop if you have a preferred one you would like to use.

Esurance Body Shops

While you have the choice to use your own service, it is highly recommended to do your repairs using one of the auto body shops in the E-star repair network. In addition to the work being guaranteed for as long as you own the vehicle, you will also receive regular email and text updates from the repair facility.

To find your closest E-star auto repair body shop you can follow the below steps:

  1. Go to the find a repair network page located on Esurance's website.
  2. There are two different ways you can use the search tool. You can search by address if you know the address of the auto body repair shop you're considering, or If you don't have a shop in mind, you can search using your zip code to get a list of shops in your area.
  3. You will receive all the contact information as well as the address for the shop when you run the search.
  4. All you need to do is call your preferred body shop, using the number listed in your search results, and schedule your vehicle. The body shop will handle the repairs and the rest of the process directly with Esurance.


Using your Own Repair Shop

If you have your own preferred auto body repair shop, you can also choose to handle the repairs yourself by submitting a photo claim. All you need to do is submit the pictures through the app. Once the estimate has been completed Esurance will transfer the money directly to you to cover the cost of the repairs.

  1. Tap on the menu icon and select the claims button in the Esurance app to begin the claims process.
  2. On the claim overview page, select the Appraisal Center and select the get started button.
  3. The damaged areas must be photographed and submitted.
  4. Enter the VIN number of the vehicle and any other specific details about it next.
  5. Click on the submit now button after you've entered all the information.
  6. A claims representative will contact you within one business day with an estimate for repairs or to schedule an in-person inspection if the pictures are not suitable.
  7. Once the claim has been approved you will be paid out directly to pay for the repairs you need to be done to your vehicle.


If you are struggling you can contact Esurance directly if you need any help with the above process. One of their helpful claims consultants will walk you through the required steps once you contact them.

Why Did GetHuman Write "Which Body Shops Does Esurance Allow Me to Use?"?

After thousands of Esurance customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Which Body Shops Does Esurance Allow Me to Use? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Esurance if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Esurance Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Esurance in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Which Body Shops Does Esurance Allow Me to Use? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Esurance

Asked a year ago
Updated a year ago
Viewed 854,922 times
Esurance
E-star Repair Network
Body Shops in Esurance Network
Esurance Auto Body Shops
Esurance Repair Network

What customers are saying about this and similar problems

I need help!!! I have phoned several times and gotten no results. Filed a claim sat Eve...
I need to check on my esurance claim
I need to check on my esurance claim
currently at dealership that says they can't get ahold of you
currently at dealership that says they can't get ahold of you
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!