How Do I Change My Flight with Etihad Airways?

This article outlines three ways to change or cancel your Etihad Airways flight: online, via phone or through your travel agent. The article also outlines points to consider when making a cancellation. There are three hyperlinks in the article to reach Etihad Airways customer service.

You've planned your vacation or business trip and booked your flight with Etihad Airways, then your plans change. You may be taking an alternate means of travel, or you just need to change the dates of your flight. How do you change your flight with Etihad Airways? You can contact customer service here, and you can read below on how to change your flight.

Online

Etihad Airways allows customers to change flights via its online portal. You can make changes up to two hours from your flight time through the "Manage My Booking" link on its website. If you use the online link, you will not be charged a global service fee, but you may be charged a cancellation fee if you cancel your flight. You can also make the following changes online for the types of tickets listed below:

  • Booking with no extra products/services:
    • Flight details (date/time, return trip)
    • Purchase excess baggage
    • Pay for your seat
    • Upgrade with frequent flyer miles
  • Booking with excess baggage:
    • Flight details (date/time, return trip)
    • Purchase excess baggage
    • Pay for your seat
    • Upgrade with frequent flyer miles
  • Booking with extra legroom seating:
    • Flight details (date/time, return trip)
    • Purchase excess baggage
    • Pay for your seat
    • Upgrade with frequent flyer miles
  • Booking with travel insurance:
    • Purchase excess baggage
    • Pay for your seat
    • Upgrade with frequent flyer miles
  • Guest seating-reward flight:
    • Purchase excess
    • Pay for your seat
  • Open seating-reward flight:
    • Flight details (date/time, return trip)
    • Purchase excess baggage
    • Pay for your seat
    • Upgrade with frequent flyer mile
  • Multi-city bookings:
    • Purchase excess baggage
    • Pay for your seat
    • Upgrade with frequent flyer miles

Other information you can change online includes adding passport details, adding the date of birth, updating your contact information, and adding an Etihad Guest number.

By Phone

You can also change the details of your Etihad Airways flight by contacting customer service here for processing cancellations and refunds, changing multiple destinations and layovers, correcting the name on the ticket (or edit the name if you have had a name change since your initial booking), and change arrangements made with Etihad's chauffeur service.

Via Travel Agent

If you booked your flight with a travel agent, you would need to contact the agent for changes.

Things to Consider

Before cancelling your flight with Etihad Airways, consider the following:

  • Has the ticket been used (or partially used if you are at a layover site)?
  • Is the ticket refundable?
  • Are there any cancellation fees? If so, how much are the fees?
  • Note that cancellations and refunds cannot be reversed, so make sure you want to cancel before you complete the process.
  • Your bank may also charge fees if you cancel your ticket, so make sure you won't have bank fees.
  • The refund will depend on the original ticket fare rules.
  • Refunds are processed on the card you initially purchased your flight with.
  • Refunds usually go back onto your card within 14 to 30 days from the date you request the refund.
  • Ancillaries and global service fees cannot be refunded.

When your plans change, Etihad Airways provides a number of ways to change or cancel your flight. Contact customer service here for more information or for assistance.

Why Did GetHuman Write "How Do I Change My Flight with Etihad Airways?"?

After thousands of Etihad Airways customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Change My Flight with Etihad Airways? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Etihad Airways if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Etihad Airways Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Etihad Airways in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Change My Flight with Etihad Airways? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Etihad Airways

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