How do I cancel my orders from Etsy and get a refund?

A simple 10 step guide for solving this common problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account, Password
Here is a step by step guide on how to cancel an Etsy order: Step 1: Hover your mouse pointer over the Your Shop link that appears along the top of every Etsy page.
Step 2: Click Sold Orders in the list of options that appears.
Step 3: The Open Orders pages opens.
Step 4: If the item has already been shipped, click the All Orders tab.
Step 5: Click the Receipt number link on the right side of the listing entry.
Step 6: A page containing information about the order opens.
If the item was purchased via Direct Checkout, click the Manage Order menu and choose Cancel Transaction. If a different payment method was used — PayPal, check, money order, or what have you — click the Cancel a Transaction link. Step 6: The Cancel Transactions page appears. Click the Reason for Canceling Transaction drop-down list and choose the reason for the cancellation.
Step 7: Answer the questions that appear.
Step 8: The precise questions that appear depend on the reason you select in Step 5. If you want, type a message for the buyer in the Message to Buyer field.
Step 9: Click the Submit Cancellation button.
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Categorized:Baby clothes and booties
Author:GetHuman-57chevy4 years ago

About this Step by Step Guide

After thousands of customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I cancel my orders from Etsy and get a refund?; Seller will not answer my request for refund; Problems with my order. Can't seem to get a response from the company, had only half the order show up and had it wrong; Order not received. Seller not responding; Unhappy with purchase seller not willing to help; I am having trouble entering my debit card in my Etsy store.... So we put together this guide to try to help. It has 10 step(s) to it. It takes an average of 58 minutes to get through these steps according to other users, including time spent working through each step and contacting And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I cancel my orders from Etsy and get a refund? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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