How do I report a user?

A simple guide for solving this common problem quickly and effectively by GetHuman

If you haven't received your order or the item you received is not as described, you can report a problem to Etsy by opening a case. On your Purchases and reviews page, find the transaction and click either:

I haven't received this item
Item isn't as described
Then scroll down to the box labeled File a report with Etsy and click Report it to Etsy by opening a case.

The only way for Etsy to formally intervene is for you to open a case. The Etsy case system is where buyers and sellers can work together to resolve their issue. If necessary, after one week of the case being open, you may escalate it to Etsy for help in pursuing a resolution.
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Author:BenF4 years ago

About this Step by Step Guide

After thousands of customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I report a user?; How do I generate a custom order invoice to send a buyer who wants to pay with a credit card?; Did not received my full refund on a order which arrived damages and she said she would remake th...; It has been * weeks since I have ordered a case from yalls website and I have not received it yet...; Is there a policy for selling officially licensed merchandise on Etsy?; I got a notorious big shirt in the wrong side and I just need address p.s I also order a drake sh...... So we put together this guide to try to help. It has 1 step(s) to it. It takes an average of 51 minutes to get through these steps according to other users, including time spent working through each step and contacting And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I report a user? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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