Etsy is a site where independent sellers run their shops. They are all responsible for their policies regarding exchanges, cancelations, and refunds. The best way to determine the eligibility of your order for cancelation or refund is by checking the policies
If you change your mind, you can cancel your order from Etsy. Before canceling an order, ensure that your transaction meets Etsy's cancelation requirements. Sellers on Etsy can cancel their sale. If you wish to cancel an order, you have to contact the seller. If a seller cancels the transaction after you have already completed the payment, you are eligible for a full refund. Always keep records of your transaction as you may need them when disputes arise.
Canceling Your Purchase on Etsy
1. Sign in to Etsy and click on the icon 'Your Account'
2. Click 'Purchases and reviews' and find the order you wish to cancel
3. Click on the option 'Contact the Shop'
4. Make your request for the sender to cancel your order
5. Click 'Send' to complete cancelation
6. The seller may accept or deny your request. The decision is entirely up to them. Therefore, submitting a request for cancelation is no guarantee for your order will be canceled
All sellers on Etsy are independent. They have different policies. While it may be easy to cancel your purchase with one seller, you may have a hard time with a different one. Check the home page of every shop to learn about their cancelation policy.
Canceling Your Purchase with No Etsy Account
You can cancel your order even when you don't have an Etsy account. The best way to do it is by contacting the seller directly. Use the email address that you got when placing your order. Give your reason for cancelation, and they may help you.
The seller will not always honor your request.
If you wish to create an account and cancel your order, you need to use the receipts that you received via email after purchase. When you click on the order number, you will be directed to the Etsy website. You can then create your account. Once you are logged in to the account, follow the relevant steps to cancel your order.
Returning Your Purchase on Etsy
Depending on your seller's policies, you may be able to return an item that you purchased on Etsy. Sellers are under no obligation to accept returns unless they stated it in their policies or local law demands that they do. If the policy accepts returns, you have to contact sellers individually for your return requests. If a seller gets into a return agreement with you through Etsy's case system or Etsy message, Etsy demands that they fulfill the agreement. It may include giving you a refund or providing proof that they sent you a replacement item.
Contacting the Support Team
If you need help canceling your order from Etsy, you may contact the customer service team. The best alternative to look for help is on the help forum. There are many help pages, and they all address different issues. The help forum may give you the tips, reminders, and suggestions that you need to address your concerns.
After thousands of Etsy customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Order from Etsy? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Etsy if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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