After purchasing an item on Etsy, no one else can view it. However, they can view reviews that you left for sellers. Follow these steps to view your past Etsy purchases:
1. Sign in to Etsy through the app or the website.
2. Click 'You' and then 'Purchases and reviews'
3. Find the relevant order and click on it
4. You can view your shipping status
If you are a seller, you can hide your page's sold listings by following these steps:
1. Open Shop Manager
2. Click 'Settings' and then 'Options'
3. Scroll down to Sold Listings and hide it
You can continue to see the page even after cancelation. However, buyers cannot do it.
Renewing or Hiding Sold Items
If you have already made a made, you can renew an item to sell it again. Depending on your preference, you can hide the item from your public shop. Follow these steps to renew a sold item.
1. Open the options Shop Manager and then Orders & Shipping
2. Click on the icon next to the item title and then 'Renew'
3. You will find the option to edit your listing before renewing it.
4. Once your sold listing is renewed, it will retain its URL, admirers, and view count
How to Renew Multiple Sold Listings
1. Open Shop Manager and then Listings
2. Click on the Sold Out filter
3. Mark all the items that you wish to renew
4. Click 'Renew' or edit the items individually
5. The renewed listing will expire four months after the date of renewal.
There is no way to permanently delete your purchases on Etsy. Fortunately, there is no need to do it as your purchase history is private. If you have any questions about your Etsy purchases, seek help from the customer service team.
Contacting the Support Team
There are plenty of ways to contact Etsy if you need help. Phone support is the most convenient support option. It is fast and the easiest way to speak with an agent. They will listen to you and give you the most relevant help. If you need to talk to an agent, live chat may be a good support option. It is the best alternative to phone support.
If you don't need to speak with an agent, email support is the best support option. Send the Etsy support team a brief email with the details of your problem and the help you wish to receive. They will get back to you with an answer as soon as possible. Email support is an excellent option since you can use the chats for future reference.
If you don't mind seeking help in public, Facebook and Twitter are great support options. You can get answers from both the support team and members of the public. If the support agents cannot help you on Twitter or Facebook, they may suggest contacting them on the phone or email.
Consider seeking support from the help desk before exploring other options. The help pages cover some of the most common problems that you may experience. It has targeted tips, suggestions, and reminders. It is the first support option for most Etsy customers.
After thousands of Etsy customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Delete Past Purchases on Etsy? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Etsy if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Etsy in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Delete Past Purchases on Etsy? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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