How Do I Get a Refund from Etsy.com?

This article discusses the steps needed to request a refund on Etsy.com. It also mentions the fact that shops on Etsy may have different return policies. How to request a return despite the shop's return policy is also discussed.

How Do I Get a Refund from Etsy.com?

Etsy.com is a popular online store where customers can buy vintage items as well as a wide variety of handmade items and craft supplies. While it's very easy to purchase items on Etsy, there is always the possibility that you might not be satisfied with what you buy. Returning an item and requesting a refund is easy. You just have to follow a few simple steps. You can always contact Etsy if you have any questions.

Steps to Take to Get a Refund from Etsy.com

You will need to contact the shop on Etsy where you purchased your order to request a refund. Be aware that not all shops have the same refund policies. You can always go to the Help With Order page to view the shop's policy. It's located under View Shop Return Policy. If the seller you are dealing with doesn't allow refunds, you can always open a case with Etsy to determine if you are eligible for a refund. The two reasons you would be eligible for a refund are if you never received your order and if your order did not arrived as described on the shop.

To request a refund, you just need to follow a few simple steps. If you still have questions, you can reach out to Etsy.

  1. Sign into Etsy.com.
  2. Go to Your Account. (If you're using the Etsy app, you will tap You).
  3. Select Help With Order. This will be located next to the order you want a refund for. (On the app, you first tap the order then tap Help With Order).
  4. The next step will be to select Message Seller.
  5. A text box will appear at this point. This is where you type in your request to your seller, letting them know you would like a refund for your order.
  6. You will see an arrow icon. You will also see Enter. Select one of these to proceed.
  7. Sellers now will receive a notification about your request for a refund.
  8. Now all you do is wait to hear from your seller about your refund.

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Why Did GetHuman Write "How Do I Get a Refund from Etsy.com?"?

After thousands of Etsy customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Etsy.com? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Etsy if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Etsy Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Etsy in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Etsy.com? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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