How Do I Recover a Locked Etsy Account?
Etsy is an online retailer with millions of customers around the world. Whether you are a seller or buyer on Etsy, you need an account to use the site.
You will need at least an email address and password to do any type of business on Etsy. You will need both to be functional if you are to use your Etsy account.
Your Etsy account may be locked for a wide variety of reasons. When it is locked, it will be in your best interest to recover your account. Otherwise, your account will be lost.
The manner in which you recover your account will depend on why it was locked. Common reasons for a locked Etsy account include:
If you violate any of Etsy's terms and conditions, then they will effectively lock your account. In most cases, they will suspend your account but, in some cases, they will completely ban it.
You should receive email notification if your account is suspended. Therefore, if your account is locked, you should first check your email for an email from Etsy.
The email should be in your inbox but if it is not, please check your spam folder. If you still cannot find the email from Etsy, you should contact Etsy customer support for assistance.
Another reason why you might be locked out of your Etsy account is because of security purposes. If you have an Etsy account, you will know how important security is to the company.
To prevent unauthorized access to your account, Etsy will occasionally send you an email with a very unique security code to be used as an account password only once.
If you are locked out of your account, you should check your email and the code. When you get into your account, ensure that your password is still the same.
Forgetting your password is by far the most common reason why people are locked out of their Etsy accounts. If you forget your password and are locked out of your account, you can recover it in the following manner:
Ensure that you receive a confirmation email from Etsy confirming the password change. You should note that you may encounter some issues changing your password for example the email being sent to your spam. There may also be an issue if you click the ‘Stay Signed In' option in your browser so disable it.
Two Factor Authentication
If you are unable to log in to your Etsy account, it may be that you have enabled the two step authentication setting in your account. If so, try using one of the back up codes that you have received.
A way you can reopen your account if it is locked is to use the following process:
If you have any issues reopening your account, please contact Etsy customer support. You will find their contact information here.
After thousands of Etsy customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover a Locked Etsy Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Etsy if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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