How Do I Track an Order from Etsy?

Did you find the perfect something on Etsy but want to know when it's going to arrive? Here's how you can track your order with Etsy.

Oct 9, 2019

If you made a purchase on Etsy, you may track it on the Etsy website or app. Most sellers add tracking information on their items so you can track them until they arrive at your location. Follow these steps to track your Etsy order.

1. Sign in to the Etsy website or app.

2. Click 'You'

3. Click on 'Purchases and reviews'

4. Find your order and click on it

5. You will find the shipping status of your order

You should also see the shipping information and shipping notification emails associated with your order. If you click on the option 'Track Package' in your email notification, you should see the status of your delivery.

What is the Status of Your Order?

The status of your order may be displayed as any of the following;

1. Not Shipped

This status shows that your order has not been shipped. In some instances, it may only mean that the seller has not updated your order yet

2. Shipped

This status means that the seller has already shipped your order.

3. In Transit

If this status shows, your order has already left the shipping facility.

4. Track Package

You will see this status if your seller added a tracking number to your order. If you click on the option 'Track Package,' you should see your tracking updates.

The simplest way to check the status of your order is by checking the shipping information in your shipping notifications email.

If Your Tracking Information Wasn't Provided

It may be impossible to get the tracking information using some shipping methods. In such instances, you need to contact the seller directly and make inquiries. They may have the tracking information of your order.

If You Don't Have an Etsy Account

It is possible to track your order even if you don't have an Etsy account. You will still receive an email to confirm that your order has been shipped. Your seller may send your tracking number in the email. Use it to track your order.

If you run into any challenges while trying to track your order, the best thing to do is to contact the support team. On Etsy, all items are sold by independent sellers.

If You Didn't Receive Your Order

If your Etsy order was not delivered, check with your seller to ensure that they shipped it. Follow these steps to check if your order was shipped.

1. Go to the Etsy website and click on the option 'You'

2. Click 'Purchases and reviews'

3. On the right of your order, you may see one of two options; 'Not Shipped' or 'Shipped.'

If Your Order Is Not Shipped Yet

If your order has not shipped yet, contact your seller and ask them when they intend to ship it. Your items should include the processing time that the seller sets to let you know when your order will be shipped. You can check the 'Estimated Delivery Date' or 'Processing Time.'

If Your Order Has Already Been Shipped

If your tracking status shows that your order has been shipped, you should check the tracking information provided by your shipping carrier. You get to see where your order is before it reaches you.

If the seller did not provide tracking information, contact them and ask for it. You may need to open a case if your order is shipped with no tracking information.

If you need help from Etsy, you may seek help from their support team. The best way to contact them is on their help desk. There is no option to speak directly with an agent.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Track an Order from Etsy?

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