Europcar is a French car rental company with offices across Europe and the world. If you are a visitor to any of its member countries, you can hire a vehicle for use during your stay at a great price.
They have a system of agents all over the world through which you can hire one of their vehicles. They also have vehicles for hire for business teams that are attending activities such as expos or seminars abroad.
Europcar charges are relatively affordable so it may be surprising to see charges on your credit card that exceed the agreed upon price. In such a case you have the right to take up the issue with Europcar.
The overcharge on your account by Europcar may be present for a variety of reasons. You should read Europcar's terms and conditions to know when to raise issue with a charge form Europcar. The most common reason for a Europcar overcharge is damages.
The major reason why there may be an overcharge by Europcar to your account is if the vehicle you hired from Europcar had any damages as outlined in their T&Cs. Therefore, it is important to closely scrutinize the vehicle before departing the Europcar agent's location and report any damages that you see with the vehicle.
The Europcar representative may spot some damage to the car when you return the vehicle to the location. If so, Europcar will send you an invoice with the repair costs in addition to an administration fee.
If the damage to the Europcar rental is identified after you departed, the Europcar representative will send you send pictures of the damages, a statement describing all the damages and an estimate of the repair costs.
The repair costs will vary depending on the damages. Damages on a Europcar vehicle that you can be charged with include light damage. Light damage includes scratches and light impacts.
The other damages include more substantial damages which are described as damages that cause temporary immobilization to the vehicle. Substantial damages are evaluated by an independent expert and the costs are estimated based on their evaluation. Substantial damages include bodywork damage or destruction of the windshield among others.
You can contest the damage to the vehicle and the associated cost of repair within 14 days of receiving the documents from Europcar. If the contest with the company is not successful, you can file a claim with the European Car Rental Conciliation Service.
Reporting an Overcharge
To report an overcharge to Europcar, you can contact them directly through the following avenues:
You can report an overcharge to Europcar through their website via the following process:
Giving Europcar a call is also an alternative to contact customer support. It is fast and always open which assures customers and of quick, dependable service.
Have all the information needed ready before making the call. You can find the Europcar customer support phone number on GetHuman.
You can also send Europcar customer support an email and alert them of the overcharge to your account. Include all your account and vehicle information and attach any supporting documents in the email.
You can retrieve the Europcar customer support email from GetHuman.
After thousands of Europcar customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report an Overcharge on My Account to Europcar? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Europcar if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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