Eventbrite: How do I get a refund?

A simple 8 step guide for solving this common Eventbrite problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account, Password
Go to Eventbrite.com and click on your profile in the upper right
Click Orders
Search for the order that you need refunded
Once you find the order, on the drop down menu on the right, there's an option that says Refund this Order
Enter whether you want a full or partial refund by entering the amount you want refunded
You can add a note with anything specific you would like to let them know, for example, if you need to be reimbursed for parking.
Click Issue Refund
From here, you can always check the status of your refund under the Reporting tab, or by searching for your order again, just like how we described earlier. Let us know if this helps!
Do you have this same issue? Get started now with our tips and tricks.
Start fixing my issue
Author: Adam • May 26th, 2016

About this Step by Step Guide

After thousands of Eventbrite customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Eventbrite: How do I get a refund?; I have a family emergency and can not make the june*-june** concert... So I either want a refund...; I purchased the tix and they don't show in my account; i can't pull up the number of attendees for my event; I need to know how can I get two tickets paid g separately; Funds have been deposited into our account and we need to know details re the deposit.Please contact... So we put together this guide to try to help. It has 8 step(s) to it. It takes an average of 29 minutes to get through these steps according to other users, including time spent working through each step and contacting Eventbrite. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Eventbrite Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Eventbrite that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I get a refund? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


GetHuman shows free information and tools to help customers contact Eventbrite and solve Eventbrite customer service problems faster.

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!