How Do I Get Experian to Refund a Charge?

Mishaps do happen from time to time and sometimes customers do find unwarranted charges to their credit cards. Lucky for such customers, Experian does have a refund policy for such scenarios. here;s some helpful tips to assist you with your refund.

Nov 18, 2019

Experian is an American credit reporting company that operates globally. The company collects data from over a billion individuals including 78% of the US population.

Experian charges customers to develop credit reports and update them as regularly and as soon as possible to keep the customer's credit scores high. The firm is also responsible for alerting customers about fraud or identity theft on any of their accounts as the first place fraud usually shows up is in your credit card report.

Experian functions on a subscription basis. Customers pay to be members of Experian and they get access to well organized and prepared credit reports for whatever purpose they need them for.

Mishaps do happen from time to time and sometimes customers do find unwarranted charges to their credit cards. Lucky for such customers, Experian does have a refund policy for such scenarios.

A suspicious charge on your credit card statement from Experian could be as a result of fraud or identity theft in which case you should contact Experian immediately to freeze your account. You may also want to get a refund if you made a purchase you do not want or if it was a mistake on Experian's part.

Experian refund policy

You have the right to cancel your Experian membership within 14 days of acquiring it without having to give any reason at all. The cancellation period expires 14 days after the contract's cancellation.

Anyone who cancels their membership within the specified time is eligible for a refund. You can also cancel your membership if you have opened an account with Experian but have yet to receive the PIN to activate your account.

They should contact Experian through any of the following methods to request for their refund:


You can request a refund from Experian through their website by following these steps:

1. Launch your web browser and open the Experian website

2. Log in to your account

3. Go to the Experian help page

4. Locate and click the 'Disputes' tab

5. Click 'Start a new dispute online' and follow the prompts to filling the dispute form

6. When finished click 'Submit'


You can send Experian a letter to their corporate headquarters and request that they offer you a refund for canceling your membership. This is one of the slowest methods to use but one of the surest.

Do not send mail unless all the other options have been exhausted or the refund is not urgent at all. You can find the address on their website.


Calling the Experian customer care phone number is the best way to get them to grant you a refund. You will not only get to speak to a Experian customer service agent who will review your request with you on the line but you will also get immediate feedback about your request.

The hold time on the line is about 20 minutes and the line is available on weekdays from 8am to 5pm EST. you can obtain the number from GetHuman.


Sending an email is another great option for getting a refund from Experian. Their email support address is always active and can reply to your email at any time of day or night.

However, it is slower than making a call and they usually reply to an email in about 38 hours. An email does afford you a lot of space to address why you want a charge refunded.

You can retrieve the email address from GetHuman.

Help Desk

The Experian online help desk is a surprisingly quick way to request a refund from the website. The issue is typically fixed in 3 hours which makes the help desk only second to the phone number.

You can find the help desk's address on GetHuman.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Get Experian to Refund a Charge?

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