Your FTX account allows you to buy, sell and trade many types of cryptocurrency, and you can fund these transactions with your cash balance, a bank account or credit card. What if you'd just like to transfer some coins to a different wallet? You can do that too, but there are a few things to keep in mind for each transaction.
FTX, like other crypto exchanges, doesn't have access to any wallet addresses once you enter your information. Verifying the wallet address and other details before sending the request can help prevent your coins from becoming lost.
The company also advises to never send crypto to a wallet address you can't access. One action you can take is to is confirm the transaction on the blockchain. You can also reach out to the wallet provider to verify if the coins can be traced.
It's also important to note that exchange sites cannot control how long cryptocurrency transactions take to process. All the transactions are in a queue and processed in the order they're received.
Please also keep in mind that there are fees involved with any withdrawal, and the fees will differ based on your location and currency type. FTX also charges fees to help you recover missing deposits sent to a wrong address, but the company can't guarantee the efforts. For U.S. users, fees are $500 or 5% while international residents can expect $200.
Visit FTX.US and log into your account. New users are required to secure their accounts with 2FA and identity verification.
Navigate to the Wallet tab and click on the token type you want and click on the withdrawal button. Type in the amount or click the Max button for a complete withdrawal. Next, enter the wallet address and perform the 2FA. The status will be available in the withdrawals tab.
If you have any questions, please contact FTX.US customer support here.
It's important to note that your ability to make withdrawals will be disabled for 24 hours if you:
All withdrawals require a withdrawal password. Go to your profile settings and choose Withdrawal Password under security. Click on the Set Withdrawal Password button after choosing your password.
If you already have a withdrawal password, resetting it isn't necessary. When you're ready to withdraw crypto coins, log into your account and click on the Wallet tab. Select your coin type, such as USDC, and type the amount, and wallet address. Confirm your withdrawal using 2FA and click on the withdrawal button.
After thousands of FTX customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Transfer Coins on Ftx? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting FTX if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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