How Do I Reactivate My Facebook Advertising Account?

If Facebook suspends your advertising account, you can contact customer service to explain the situation and ask for help reactivating it. Be sure to follow Facebook's advertising policies in the future to prevent this from happening again.

In the current age where digital marketing is king, Facebook advertising is one of the most efficient and effective ways to reach your target market. The platform allows business owners to target their audience based on demographics, interests, and behaviors. With the features offered, you can grow your business and reach new heights. However, if you have recently stopped using your Facebook advertising account or the site closed it down, you may be wondering how to request reactivation.

Submit an Online Form

The first step is to submit an online form by contacting Facebook customer support. You can also go to Facebook's advertising help center and, under "Manage Ads Accounts," click "Create a New Ad Account." You will be asked to provide some information about your business on the next page. Once you have filled out the form, click "Submit."

When writing your form, you should:

  1. Thank Facebook for taking the time to review your account activity

  2. Provide a summary of what happened

  3. Explain, in a polite way, the importance of reactivating your Facebook advertising account. Highlight the importance of Facebook advertising to your business, so they are more likely to help you.

  4. Highlight any piece of information you gathered through your research. Include details about the Facebook advertisement policy you violated if applicable. This includes instances where the algorithms misinterpreted your ad.

  5. Apologize for any inconvenience caused and ask what it would take to restore your account

  6. Make it clear that you are committed to adhering to Facebook's advertising policies in the future.

  7. If your account was suspended for policy reasons, you need to provide more information about the specific policy violated. In some cases, you may be asked to provide a copy of your advertisement so Facebook can review it.

What if They Ask for Documentation?

If Facebook requests additional documentation or information, you will need to provide it as soon as possible. This could include copies of your ads, screenshots of your ad account, or contact information for people who saw your ads. Failing to provide this information promptly could result in your advertising account being permanently suspended.

If you have any questions about the reactivation process, you can contact Facebook's advertising support team.

Why Would Facebook Disable My Account?

There are a variety of reasons why Facebook may disable your advertising account. In some cases, it may be because you violated one of the advertising policies. This includes posting misleading or false information, targeting people who don't live in your country or using offensive content.

In other cases, your account may have been disabled because Facebook's algorithms misinterpreted your ads. For example, if you were trying to promote a product but your ad was flagged for being too similar to another advertiser's, Facebook may disable your account.

Facebook may also disable your advertising account if it suspects that you are using it for fraudulent purposes. This includes using fake accounts or data to create ads or spreading malware through your ads.

If you believe that your advertising account has been disabled in error, you can contact Facebook customer service to submit a request for review.

How Can I Prevent My Account From Being Disabled?

You can do a few things to help prevent your account from being disabled. First, make sure that you are familiar with Facebook's advertising policies and that you are adhering to them. This includes creating accurate ads, targeting the right audience, and using appropriate content.

You should also be careful when using data in your ads. Make sure that you are only using data that you have permission to use and that it's accurate. If Facebook suspects that you are using fake data, it may disable your account.

Finally, make sure that your ads comply with all applicable laws. This includes laws related to advertising, data protection, and copyright. If Facebook believes that your ads violate any laws, it may disable your account.

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Why Did GetHuman Write "How Do I Reactivate My Facebook Advertising Account?"?

After thousands of Facebook customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reactivate My Facebook Advertising Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Facebook if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Facebook Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Facebook in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Reactivate My Facebook Advertising Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Asked 4 months ago
Updated 4 months ago
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How to reactivate a disabled Facebook advertising account
How can you reactivate your Facebook advertising account if it is disabled?

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