How Do I Report a Problem with Facebook Messenger?

Facebook offers several support options if you have an issue with your Facebook Messenger account. It appreciates customer feedback and uses it to improve its policies and fix various technical problems as well as existing redesign products and foster innovations. It also removes inappropriate content and abusive messages that violate its community standards. GetHuman offers useful information that could help you solve common customer care issues as well as have faster access to services from large companies, including Facebook.

Facebook Messenger is an American messaging platform and app developed by Facebook, Inc., providing a simpler and more efficient means of communication, where customers text, schedule activities, and both voice and video chat all in one place.

The app is available for download on Google Play Store and the Apple App Store for customers using Android and Apple's iOS mobile operating systems, respectively. There are several benefits associated with Facebook Messenger. Other than messaging, customers can react to other users' messages and interact with bots as well as exchange files, including videos, photos, stickers, and audio. Through the Facebook Messenger app, you can enjoy playing games, using multiple accounts, and engaging in conversations with optional end-to-end encryption.

At times, several stumbling blocks may ruin your user experiences. The most common problems with Facebook Messenger manifest in the form of abuse or spam and broken features. Others include payment issues, disabled and hacked accounts, trouble logging in, the password isn't working, as well as hitches concerning your username, email, or phone number.

Not to worry, though. There are several options on how you can report a problem with Facebook Messenger. They include iPhone and iPad, Android, Desktop App, Messenger Lite, and Desktop ( Additionally, it's prudent to acknowledge that adding a description and screenshot makes it easier for the Facebook support team to address these problems.

How do I report a problem with Facebook Messenger?

You could always try to update your Facebook Messenger app and then report if the problem persists. Most procedures for reporting problems outlined below are similar and require that you start from your logged-in area.

iPhone and iPad

  • Log in to your Facebook Messenger app
  • Tap your profile picture from the Chats icon "
  • Scroll down and tap 'Report a Problem'.
  • Submit your request by tapping 'Send'.


  • Access the Chats icon" and tap your profile picture located at the top left corner
  • Tap' Report Technical Problem' available at the bottom of the page
  • In the text box provided, describe the problem, including the steps leading to encounter the issue
  • Finally, tap 'Send'.

Desktop App

  • Click on your profile photo in the top left on your logged-in area
  • Click 'Preferences'
  • Choose 'Report a Problem'
  • Describe the problem in the text box, including how you encountered it.
  • Click 'Submit'

Messenger Lite

  • Tap" accessible from the top right corner of your logged logged-scroll down and select 'Report a Problem'
  • Describe the problem
  • Tap" to send

Messenger for Desktop

  • Visit (
  • From the top left of your logged-in area, click "
  • Choose 'Report a Problem'
  • Describe the problem in the text box provided
  • Click 'Send'

Note that the Facebook Messenger team may contact you to obtain more information as they conduct investigations about your reported problem(s). You could also report a conversation as spam as well as abusive content, including sexual violence and exploitation, impersonation, direct threats as well as harassment or bullying.

Messenger for Desktop

  • From your logged in area, place your cursor over the conversation and click on" from the resulting options
  • Click 'Something's Wrong'
  • Select 'Other' followed by 'Spam'.
  • Submit by clicking 'Send Feedback'

Desktop App

  • The procedure is similar to that in Messenger for Desktop outlined above with the difference being in the first step, where you instead click on "

Android, iPhone and iPad

  • Upon opening the conversation, tap on the person's name at the top
  • Tap 'Something's Wrong', accessible by scrolling down
  • Select 'Other' followed by 'Spam'.
  • Finally, tap 'Send Feedback'.

Messenger Lite

  • After opening the conversation that you wish to report, Tap" located at the top of the page
  • Tap 'Something's Wrong' followed by 'Give Feedback or Report Conversation'.
  • Select 'Other' followed by 'Spam'.
  • Submit by tapping 'Send Feedback' followed by 'Done'.

Alternative method

You can also contact the Facebook customer service team and request them to assist with how you can report a problem with Facebook Messenger, among other issues.

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Why Did GetHuman Write "How Do I Report a Problem with Facebook Messenger?"?

After thousands of Facebook customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Problem with Facebook Messenger? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Facebook if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Facebook Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Facebook in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem with Facebook Messenger? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Updated a year ago
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