How can I recover my Facebook login if I forgot the password and no longer have access to the email I used to sign up?
A simple 10 step guide for solving this common Facebook problem quickly and effectively by GetHuman
Phone number, Name on the account, Email address on the account, Email address, Date of birth
Nowadays with hacked accounts becoming more common, or with people closing old email accounts that were used as account logins, a lot of people lose track of what email they have that is associated with what other products or companies. Many people use one email to sign up for a service like Facebook, then close the account only to find later that they can no longer recover their account info. This is a pretty common issue so don't worry there's a way to report this problem to Facebook. Before we get started you will need to track down a government ID that has the same name as on your Facebook account. Once you have that information, lets get started.
Click "I have an account but I can't access it"
Below that enter an email address that Facebook can use to email you. Not the one that you created your account with, but one where they will be able to reach you.
Re-enter your email address to confirm it.
Below that enter your name and country of residence.
Next up you will see a box with a drop down menu marked "Birth Year", click the drop down menu and select your year of birth.
Now is the time that we need to take a scan or picture of your government ID. Feel free to cover up any information you do not want shown, but make sure that your name and birth year can be clearly read so that someone from the Facebook support can look up the information related to your Facebook profile.
Once you have a copy of your ID, go ahead and click "Choose files" and select the file with your scan from your computer.
Below that click the box that says "I agree" then click "send". Once you do that, Facebook will review your account and should get back to you in 24-72 hours.
Categorized:GetHuman-shavon3 years ago
About this Step by Step Guide
After thousands of Facebook customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How can I recover my Facebook login if I forgot the password and no longer have access to the email I used to sign up?; I can't log into my facebook account because the email address they have on file for me is non-existent.; how can I undo a page that has been memoralized; Someone hacked my Facebook and now I cannot get into it to change my p***word or anything so how can I fix it; My account is locked under old phone number...; a girl is threatening to share info that could get me in trouble... So we put together this guide to try to help. It has 10 step(s) to it. It takes an average of 122 minutes to get through these steps according to other users, including time spent working through each step and contacting Facebook. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.
Why does GetHuman Write How-to Guides for Facebook Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Facebook that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How can I recover my Facebook login if I forgot the password and no longer have access to the email I used to sign up? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.