How do I recover a disabled Facebook account?

In a nutshell: If you are unable to log on to your Facebook account, it may be because your account has been deactivated. To regain access, you need to send a request for review. This process may take some time, as there is a large volume of inquiries. Follow these steps to recover your disabled account: visit the Facebook website, click on the Help link, search for "Disabled Account," read the search results, click on the "My personal Facebook account is disabled" link, and fill out the appeal form with the required information. It may take 1-2 days to receive a response. If the issue persists, consider contacting Facebook's customer service department for further assistance.

Nov 6, 2023

Introduction

Visiting Facebook only to discover you cannot log on to your dashboard can be frustrating and confusing. While the issue is common on the platform, there are various reasons why users lose access. However, one main reason why users experience a lock-out is because their account has been deactivated.

Whether a hacker has gained access to your information or your account was disabled accidentally, you can work to resolve the issue by requesting a review. Read further to determine how to send a request and what you can do to start the process.

What You'll Need

Regaining access to a Facebook account requires time and patience due to a large volume of inquiries. Therefore, you may have to wait an extended period, which could last from a few hours to two days. Check out the following step-by-step instructions to recover a disabled Facebook account.

Visit the Facebook website.

When you see the login page, scroll to the bottom of the screen and click the Help link in the footer.

How do I recover a disabled Facebook account? (Step 1)

Get Help for Your Disabled Account

Enter Disabled Account into the search box under the How can we help you title and click Enter or one of the related results in the drop-down list.

How do I recover a disabled Facebook account? (Step 2)

Get help for Your disabled account.

Enter Disabled Account into the search box under the How can we help you title and click Enter or one of the related results in the drop-down list.

Read the search results.

Scroll down and click the ‘My personal Facebook account is disabled’ link.

How do I recover a disabled Facebook account? (Step 4)

Find out how to access the appeal form.

Read all the information under the 'My personal Facebook account is disabled' title for several common reasons for the issue. Click the ‘use this form to request review’ link to access the form.

How do I recover a disabled Facebook account? (Step 5)

File your appeal.

On the next page, you should see Facebook's appeal form. Ensure that you enter all the required information.

How do I recover a disabled Facebook account? (Step 6)

Type Your Account Information

Enter your email address or phone number associated with your account and your full name to help Facebook identify you as an existing user. Also, upload a photo of a valid photo ID, such as a driver’s license or passport. Then, provide a reason for your appeal and why your account should be restored.

Send your appeal.

The average waiting time for a response is 1-2 days. However, some users wait longer due to a large volume of requests in the queue and

Conclusion

If your Facebook account is still disabled after following all the steps to resolve the issue, consider contacting the customer service department for support. You can rely on Facebook’s online help desk, which is the most effective method to reach a customer service representative and interact with other users experiencing a similar issue. However, if you prefer phone communication, consider calling the department to speak with a professional with the expertise to help you. Live chat is also available and a quick method to ask questions or provide details to help representatives provide the best solution.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How do I recover a disabled Facebook account?

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Why does GetHuman Write How-to Guides for Facebook Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Facebook in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I recover a disabled Facebook account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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