Facebook: How do I report a problem with an advertiser or business account?

A simple 6 step guide for solving this common Facebook problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account, Pin/Password on the account, Name on the account
Whether it's a company that is posting annoying ads, or if it's a company that you made a purchase with through something you saw on Facebook, we can help you to report the problem to Facebook. Once you send the issue to Facebook, they will investigate and will work to remove the company from their platform so no one else needs to deal with them again. When you are ready click here to open their reporting page.
Now, with the page open, enter the URL or the company you are wishing to report. If you don't know the URL but the company has a Facebook page, paste the URL of the Facebook business page.
If the issue was related to your unhappiness with a product that was not received, or a product that you were unhappy with, then make that selection. If the issue is related to an advertisement that you want to report, click "Other".
Below that where it says "Additional Information" let them know that you saw an ad that you thought was inappropriate, and that you would like to report it.
Next, if you have a screenshot of the ad, you can send it as part of the submission by clicking "Choose file" and attaching it.
When you are happy with your submission, go ahead and click Submit and you will hear back from Facebook in 24-72 hours.
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Author:AdamMay 9th, 2017

About this Step by Step Guide

After thousands of Facebook customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Facebook: How do I report a problem with an advertiser or business account?; Some one selling stolen property on Marketplace property stolen from my house; Getting a blue verification badge on public figure Facebook Page; My facebook account was disabled ive sent my i.d as requested but till now ive not gotten a feedback.; My son was killed and they have password deleting his page I need acct locked; Still have not received my fundraiser money...... So we put together this guide to try to help. It has 6 step(s) to it. It takes an average of 118 minutes to get through these steps according to other users, including time spent working through each step and contacting Facebook. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Facebook Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Facebook that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I report a problem with an advertiser or business account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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