How do I unlock my Facebook account?
A simple 7 step guide for solving this common Facebook problem quickly and effectively by GetHuman
Name on the account, Password, License
If you account has been locked or disabled, you will need to submit some identification to Facebook to prove your identity to them to release your account. Once you submit your information to Facebook for review, they will respond to you in 24-48 hours.
You will need to find your driver's license or passport and scan a copy of it. Make sure to blank out your social security number or passport number. Remember, Facebook just needs to confirm that you are who you say you are by using your government ID and picture to do so. They don't need much more informaiton than that.
Once you have scanned a copy of your license to your computer, you can open the upload page by clicking on this link https://www.facebook.com/help/contact/319547548123767
Select the picture that you have uploaded
You will hear back from Facebook about the next steps to unlock your account, on the email that you used to sign up with Facebook with. Once they approve your identity, you will be sent an email and will be able to sign into your account again!
Categorized:GetHuman-helloev4 years ago
About this Step by Step Guide
After thousands of Facebook customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I unlock my Facebook account?; My group was taken from me and I've been blocked from it.; I would like to delete my account i have a very important job now which includes no social media acoounts; I cannot access my account at all went through the steps and still cannot get into my facebook; I run a FB ad to sell my book. How can I put an "ORDER" button on my FB page?; i do not see anything on my time line every thing is blanked out??... So we put together this guide to try to help. It has 7 step(s) to it. It takes an average of 114 minutes to get through these steps according to other users, including time spent working through each step and contacting Facebook. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.
Why does GetHuman Write How-to Guides for Facebook Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Facebook that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I unlock my Facebook account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.