When you have an issue on the Facebook platform and need to reach out to someone to address it, there are a number of ways you can do so. It can vary depending on the exact problem with which you are dealing.
You may be surprised to know that Facebook has more than 100 forms in place for various purposes. This can be intimidating, but we are here to help you make this process go a bit easier. If you want to see a full list broken down by categories to get a clear idea of what you need to do, check out one neat page.
If you find that a particular post, photo or comment is a cause for concern, whether it promotes violence or can be considered harassment of a person or group, you should do the following:
1. Use the report link by the comment, photo or post. An agent at Facebook then will review the report to determine if it warrants taking down the material. Give them as much detail as you can, such as screenshots and/or links to the content. This is especially important if you do not have an account and need a friend to assist you with reporting something you've seen.
2. If you have your own account, you can fill out a form that will go directly to the people those who moderate at Facebook.
Report a Profile
If you do have a Facebook account and want to report a profile, you'll need to do the following:
1. If it's someone you believe is impersonating yourself or someone else, go to the profile page. If you don't have access to it at the time, have someone give you the link to send via a form. On the profile page, click the ... symbol on the cover photo, then select "Give feedback or report this profile". There will be clear instructions to allow you to address this directly with Facebook associates.
2. If you don't have a Facebook account, you can still report a profile page. However, you have to go through a separate contact form to do so.
Even though you may be stressed about the issue at the moment, it doesn't have to be stressful to find the right channels to go through and contact Facebook. They are relatively easy to contact, and are happy to come up with solutions to make your experience, and that of the Facebook community, safe and pleasant.
After thousands of Facebook customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do you contact Facebook if you have a problem? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Facebook if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Facebook in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do you contact Facebook if you have a problem? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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