Facebook's Business Manager is a comprehensive option for companies who want to track assets, delegate tasks without attributing ownership, and more. In fact, the ability to manage pages across multiple administrators and users is a huge perk for companies that need to divvy up responsibilities among several people. But this can also lead to some snags. For example, if the admin of a Business Manager account leaves and doesn't share the password, you won't have access to the company page. Thankfully, there are a few easy ways you can troubleshoot this problem.
Users who aren't the admin on a page can still request access to that page via Business Manager. To see if you're an admin, go to Settings at the top of the page and click Page Roles. Facebook outlines the following five-step process for requesting access to a page:
For accounts with multiple admins, the other administrators can grant access to company pages. These individuals can also change roles, including removing users, which is a vital step when another admin leaves. As an administrator, you can follow these steps to remove an admin:
After clicking confirm, Facebook may prompt you to reenter your password. Note that individuals can also remove themselves from a Page by following the above steps.
If you're not an admin and can't work with the administrator to change roles or grant access to pages, you'll have to reset the Business Manager password. To do this, follow these steps:
Users who log into Google can use that platform to reset their passwords. Follow the previous steps for resetting your password, but click "Didn't get a code?" when prompted to enter the security code sent to the associated email address. Facebook will then prompt you to proceed with a Google login to change your Business Manager password.
If all else fails, you can recover the account. Explore this option if you can't access the email, phone number, or Google account associated with your company's Business Manager page.
After thousands of Facebook customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together The admin of my Facebook business account left and did not give me the password, how do I get access to my company page? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Facebook if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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