The admin of my Facebook business account left and did not give me the password, how do I get access to my company page?

Your company Facebook page is super important but one small problem with having one is what do you do if the admin of the page leaves and you can't access it. We'll tell you how to get it back.

Facebook's Business Manager is a comprehensive option for companies who want to track assets, delegate tasks without attributing ownership, and more. In fact, the ability to manage pages across multiple administrators and users is a huge perk for companies that need to divvy up responsibilities among several people. But this can also lead to some snags. For example, if the admin of a Business Manager account leaves and doesn't share the password, you won't have access to the company page. Thankfully, there are a few easy ways you can troubleshoot this problem.

Non-Admin? Access Pages Via Business Manager

Users who aren't the admin on a page can still request access to that page via Business Manager. To see if you're an admin, go to Settings at the top of the page and click Page Roles. Facebook outlines the following five-step process for requesting access to a page:

  1. Go to Business Settings.
  2. Click Pages.
  3. Click + Add.
  4. Select Request Access to a Page.
  5. Enter the Facebook Page name or URL you want to access.

Admin? Change and Assign Roles

For accounts with multiple admins, the other administrators can grant access to company pages. These individuals can also change roles, including removing users, which is a vital step when another admin leaves. As an administrator, you can follow these steps to remove an admin:

  1. Go to Settings > Page Roles.
  2. Click Edit.
  3. Click Remove.
  4. Click Confirm.

After clicking confirm, Facebook may prompt you to reenter your password. Note that individuals can also remove themselves from a Page by following the above steps.

Reset Your Password

If you're not an admin and can't work with the administrator to change roles or grant access to pages, you'll have to reset the Business Manager password. To do this, follow these steps:

  1. Find your account. For this step, you can use the email, phone number, name, or username associated with the account.
  2. Click Search.
  3. Follow the remaining instructions to reset your password.

Use Your Google Account

Users who log into Google can use that platform to reset their passwords. Follow the previous steps for resetting your password, but click "Didn't get a code?" when prompted to enter the security code sent to the associated email address. Facebook will then prompt you to proceed with a Google login to change your Business Manager password.

Recover Your Account

If all else fails, you can recover the account. Explore this option if you can't access the email, phone number, or Google account associated with your company's Business Manager page.

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat With A Help Expert
The admin of my Facebook business account left and did not give me the password, how do I get access to my company page?

Why Did GetHuman Write "The admin of my Facebook business account left and did not give me the password, how do I get access to my company page?"?

After thousands of Facebook customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together The admin of my Facebook business account left and did not give me the password, how do I get access to my company page? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Facebook if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Facebook Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Facebook in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our The admin of my Facebook business account left and did not give me the password, how do I get access to my company page? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Asked 3 years ago
Viewed 471,433 times
facebook business page
facebook book admin account
Problem With a Page
Bussines Account Access
Admin Access
Problem With a Page

What customers are saying about this and similar problems

Probl*me paiement sponsor*N est pas accept*
I can't deactivate my account
My account was disbled and three pages on this account lose my pages im very uppset thi...
Hi team*Hacker remove my page admin access from my page "sajid khan" on ** August...
hello sir*please unlock my account*my facebook account is blocked please unlock*i'm so...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!