You'll know your account was disabled by the pop-up displayed above the login window when you attempt to login. Your Facebook account may have been disabled because it was hacked or an image was reported for violating Facebook's Statement of Rights and Responsibilities. If you have problems recovering your disabled account you feel was wrongfully disabled, contact Facebook Customer Service.
To recover your facebook account, you'll need:
Login email address or phone number
Your full name
Photo(s) of ID (preferably in JPEG format)
Facebook accepts various forms of government-issued identification. To be considered valid, the form of ID must display your name and date of birth or your name and photo. You'll need to provide one of the following:
Official name change paperwork
Tribal ID or status card
Personal or vehicle insurance card
Facebook will need two forms of non-government-issued ID, including:
School ID card
Social Security card
Magazine subscription stub
Membership or work ID
Or, if you don't have a form of identification that displays all the necessary information (real name, photo, or date of birth), you can provide an additional form of identification that will match information listed on your Facebook profile, but not the other forms of identification you provided. In all, you will be providing three forms of identification:
Two forms of identification from the secondary group listed above
One more form of identification that includes a date of birth or photo that matches the information on your Facebook profile.
Please keep in mind, Facebook protects your privacy and security by providing an encrypted form to submit your forms of ID. To prevent fake forms of identification, Facebook doesn't accept any photos that have been edited or altered in any way. However, you can physically cover any personal information on your ID before you take a photo of the document, such as ID numbers and social security numbers.
After thousands of Facebook customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Facebook Account Is Disabled and I Have a Government ID? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Facebook if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Facebook in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Facebook Account Is Disabled and I Have a Government ID? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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