Logging into your Facebook account and finding out that your email address or phone number is associated with another account is disconcerting to say the least. Luckily there are remedies to take bake control of your Facebook account if someone is using your phone number or email address.
Your first and best option to reclaim your Facebook account is to try to log into your Facebook account. When prompted for your password, try logging in. If and when it fails, select 'Forgot account?'. Provide your email address and click Submit. Shortly thereafter, you'll receive an email from Facebook with a link to reset your password. Once you've successfully reset your password, the imposter will no longer be able to login.
Next, go to the Facebook Help Center and search for "email already in use" or "phone number already in use". You'll be presented a form that provides multiple options to report your issue. Fill out the information provided and submit. It may take a few days, but Facebook Customer Service will work with you to resolve the issue.
If you get frustrated our bogged down in your efforts to reclaim your Facebook account because someone else is using your phone number of email address for Facebook, you can contact Facebook directly.
Their are a number of ways to ensure that your Facebook account remains secure.
After thousands of Facebook customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If Someone Is Using My Phone Number or Email for Facebook? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Facebook if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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