What do I do if I’m blocked from my Facebook profile (and I have a government issued ID)?
A simple 7 step guide for solving this common Facebook problem quickly and effectively by GetHuman
There are a lot of reasons that you may be blocked from your account, but the most common is that Facebook thinks there may be suspicious activity on your account. There's no reason to be alarmed, it's just that something triggered something on Facebook's end and they temporarily disabled the account and blocked your access to it. We can help you get it back, but first you should find a government issued ID. I license or passport will work great for this.
Once you have your ID, you will need to either scan it to your computer, or take a picture of it so you can upload it to Facebook. Go ahead and scan or take that picture now.
Once you have the scan, cover the confidential information like license numbers or passport numbers . You can either place dark tape of them before you scan, or scan the document and then use a photo editing tool to block them out.
Make sure the picture is clear so that your name, birthday and photo are clear.
Click here to go to the page to upload the scan, by clicking "Upload" and select the file from where you saved it.
Press Submit and you will hear back from them in 24-72 hours.
When you do hear back, (Facebook will email), they will ask you to confirm your ID. Make sure to reply to the email and register your email account to that profile. In the case your account is not disabled and you need help reseting your password, you can do so at this link
My account is not disabled.
Categorized:Adam2 years ago
About this Step by Step Guide
After thousands of Facebook customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: What do I do if I’m blocked from my Facebook profile (and I have a government issued ID)?; My posts aren't showing up on my newsfeed; Need to change email but don't have assess to my current one; My account is locked and have tried everything to get in; My group was taken from me and I've been blocked from it.; I would like to delete my account i have a very important job now which includes no social media acoounts... So we put together this guide to try to help. It has 7 step(s) to it. It takes an average of 120 minutes to get through these steps according to other users, including time spent working through each step and contacting Facebook. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.
Why does GetHuman Write How-to Guides for Facebook Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Facebook that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our What do I do if I’m blocked from my Facebook profile (and I have a government issued ID)? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.