If you are currently a Family Mobile customer, but you have a mobile number that you need to block, here is a step by step guide that explains how.
You have chosen Family Mobile as your service provider as the company offers excellent deals on family plans, and you do not have to opt into any contracts. However, you have a number that you would like to block from being able to contact your mobile, and you don't know how to do so. If you don't know how to block phone numbers on Family Mobile, this guide will be useful to you.
To learn the easiest way to block and phone number on your Family Mobile phone, follow this simple guide.
The first and most simple step of this process is to keep a record of the number that you need to block. Family Mobile will need this information to complete the blocking process, so it is recommended that you write the number down before starting the process.
Family Mobile runs a free to use text helpline that is designed to help you save time when troubleshooting problems. This helpline allows customers to text Family Mobile's automated service and receive prompt instructions on how to carry out the desired task.
To find the Family Mobile text helpline number, visit the Family Mobile website homepage. Once you have located the homepage, hover your cursor over the 'Help' tab in the main navigation bar. A drop-down menu should appear. From the drop-down menu, you should see the '611611 for Self Help' hyperlink. This is the text helpline number.
You can click on the '611611 for Self Help' hyperlink for further information about the text line service.
If you have successfully located the Family Mobile helpline phone number, you need to activate the service.
To do this, you must send the correct keyword to the 611611 number. If you wish to block someone's phone number, you will need to send the keyword 'BLOCK' to the helpline.
Family Mobile also allows you to check your balance, listen to your voicemail, purchase service plans, and manage your Wi-fi via the text line. To use any of these additional services, all you need to do is locate the relevant keyword on the Family Mobile website.
After you have sent the correct keyword to the Family Mobile helpline, you will have to wait for the automated reply. You should quickly receive a response containing instructions and information explaining how you can block the number you would like to prevent contacting you.
Follow these instructions carefully.
You can also use this service to unblock phone numbers if you wish to undo the action. To do so, simply text 'UNBLOCK' to the text line.
If you have followed each of these steps carefully, but you are still unable to block a phone number on Family Mobile, you need to contact the company's customer service team.
The Family Mobile contact details are located on the GetHuman website.
After thousands of Family Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Block a Phone Number on Family Mobile? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Family Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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