Walmart Family Mobile is powered by T-Mobile. It offers Walmart's plans which include; unlimited talk, data, and text on T-Mobile's network. The postpaid service is available in Walmart stores across the nation. It has all types of devices including high-end and low budget phones.
You can change your Family Mobile number at your local Walmart. Note that you have to pay a small fee to complete the process. You may also change your phone number by texting MINC to 6116111. Text MULTILINE to 611611if you want to add a new line to your account.
Transferring Your Family Mobile service
Family Mobile allows you to transfer your service whenever you wish.
1. Find a device to activate
You can use a Family Mobile phone or a GSM-capable phone that is unlocked
1. Have the phone number you want to transfer
2. Tap on the button under the phone number to start the process
3. Your benefits and phone number will be transferred to a new phone
Changing Your Family Mobile Service Plan
You can easily change your Family Mobile service plan if you are no longer satisfied with your existing one. Choose the plan you want and it will be applied to your service the next month. It becomes effective on your Service Renewal Date.
The Family Mobile Return Policy
There are different return policies. The policy that you use depends on where you purchased your mobile. However, you can't get a refund or return for SIM starter plans or kits.
If you got your phone from Walmart, you can use the Walmart Store return policy. Contact the store and inquire if your phone is eligible for a return. You cannot return it to Tracfone. If you purchased your phone from the Walmart website, you can return it within 30 days from the delivery date. You must meet these qualifications to qualify for a return;
1. Your phone should have been purchased through the official website of Walmart Family Mobile
2. You are responsible for the cost of shipping the phone back
3. When returning your phone, it must be in like-new working condition
4. When returning the phone, include its accessories including the charger, manual, and battery
If your phone doesn't meet the required conditions, you cannot return it.
Removing a Device From Your Account
If you wish to remove a device from your account, contact the customer service team and ask for help. You may also visit the Family Mobile website. Click 'My Account' and then 'All Options' for the device you want to delete.
Contacting the Support Team
There is only one way to contact Family Mobile if you need help. When you contact the customer service team on the phone, you will be connected with a support agent. They will ask about your problem and give you the relevant help. You may not always get help the first time you call. You may need to call Family Mobile a few times before getting the support you need.
After thousands of Family Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Change My Family Mobile Number? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Family Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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