Fanatics allows you to cancel your order in the 'Your Account' section. Follow these steps to cancel your order;
1. Go to 'Your Orders' option
2. Click on 'Cancel Items/request cancellation'
If your seller shipped the order directly, you may have to contact them to request cancellation.
If your order is already delivered, you have the option of returning it.
If you make a mistake when placing your order, you can modify it. Do it as soon as possible. There is no guarantee that changes can be made since your order is processed as soon as you place it. If it is too late to modify your order, you may have to contact the customer support team. It is impossible to cancel or modify orders for customized items once you have placed them.
Reasons For Order Cancellation
There are a few reasons why Fanatics may approve your request for order cancellation. Some of them include the following;
The item is Out of Stock
You can cancel your order if the item you wanted is no longer in stock.
You may cancel your order if it is impossible for Fanatics to verify your billing and payment information.
You may cancel your order if the item you ordered violates any of the following requirements;
1. Team licensing restrictions
2. Slang, phrases, and profanity will not be accepted
If your order cannot be processed, Fanatics will cancel it automatically. You are also eligible for a refund. They will send you an email as confirmation of the change. The refund may take up to seven business days before reflecting on your account status.
The Return Process
If your order was shipped within the US, you may request a return whenever you wish. The Returns Center makes the process fast and simple.
Log in with your email address and the number order number of the items you want to return. If you don't remember your order number, click on the box 'I don't remember my Order ID.' Tap on the option 'Start a Return.' If you would like to return your order outside the United States, you must use Fanatics' International Return Policy.
International items can be returned to the warehouse up to 365 days from the ship date.
When returning your item, ensure that it is in its original condition. It should have the original tag and labels. All return items are inspected before refunds are processed. Returns are received and processed in up to 10 business days. Original shipping charges are not refundable.
Refunds do not cover the original shipping charges. You will receive return labels for all orders that are shipped within the United States.
If you return an item after 365 days, your return will be denied. You may not be eligible for a refund.
It is not possible to return customized and Game Used items. If you return them, they may be donated to charity. Fanatics is not responsible for the acceptance, safekeeping, or return of items.
If you need help canceling your order on Fanatics, you may have to seek help from the customer service team. The best way to contact them is over the phone. The representatives are polite and helpful. You will be connected with one in a few minutes. Explain your problem with as much detail as you have and you may get help. If you are unable to get help on your first attempt, you may contact them later. A different representative may assist you. Unfortunately, Fanatics does not offer support on their social media platforms, Live Chat, email, or help desk.