If you are not happy with your order from Fanatics.com, you may return it and request for a refund. The returns process is simple and you can return your merchandise to the warehouse up to 365 days after your item ships. If you wish to return a Manufacturer Direct item, you must reach out to Fanatics within 30 days after your item is delivered. There are a few items that you cannot return. They include;
1. Customized items
2. Game Used items
3. Final Sale items
4. Items that appear altered or worn. When returning items to Fanatics, attach all the tags and materials that accompanying materials.
If you return an item, you may request a refund. It may take up to 10 business days to return your item and get a refund. Once Fanatics gives you a refund, it may take two to ten business days for the amount to reflect on your account statement. You will receive your refunds to the credit card used to make your purchase.
How to Return Items
If our order was shipped from within the United States, you can request a return at any time through the Returns Center.
1. Login with the email address you used when making an order
2. Enter the order number with the items you want to return
3. If you don't have your order number, click on the box named 'I don't remember my Order ID.'
4. Click on the option 'Start a Return.'
Returning an International Order
You can return your international orders within 365 days.
1. Fill in the 'Return Form' and return it along with your items.
2. You can send the package through a carrier of your choice. It is wise to ship it back using a trackable method. If you can insure the package.
3. Ship the item to Fanatics or the location indicated in your packing slip.
If you got the item as a gift, Fanatics may give you store credit based on the amount of the item.
If you return your items more than 365 days after the shipment date, you may not be eligible for a refund. The item will not be accepted back. It may be donated to charity.
Getting Refunds from Fanatics.com
You may only get a refund within 30 days after the date of purchase. If you make your request more than 30 days after the date of purchase, you cannot get a refund or exchange.
If a product has already been shipped, it is not possible to cancel it. You cannot get a refund for perishable products such as food, newspapers, and flowers. It is also impossible to get a refund for intimate, hazardous, and sanitary items.
When returning an item and requesting for a refund, you must provide proof of purchase once they receive your request for a refund, the item will be inspected. You will receive an email to notify you that the item has been received. The email will also notify you if your request for a refund has been accepted or denied. If you are eligible for a refund, the credit is automatically applied to your original method of payment.
If you need help getting a refund from Fanatics.com, there are plenty of ways to contact them. Contacting them on the phone is the best option if you wish to speak with an agent. The current wait time when speaking with a representative is eight minutes. You may call Fanatics whenever you wish. Unfortunately, you may not get support from other channels such as email, live chat, or social media sites.