What Do I Do If I'm Missing an Order from Fanatics.com?

If you recently received your order from Fanatics and noticed something is missing, or if you order from Fanatics never arrived, here's what you should do.

Fanatics.com is the most popular and comprehensive online sports gear and apparel store for fans of tier 1 American sports leagues. You can also purchase college sports apparel on the site.

The website offers 100% officially licensed merchandise from major sports leagues and their respective teams. They receive thousands of orders from American sports fans from all over the world.

Fanatics.com has an excellent history of delivering excellent products and services to their customers. Their superb track record is closely tied to the standards demanded by the major American sports leagues and those with whom they associate.

Despite their track record, there are occasional complaints from customers on the site about goods bought from the site about missing orders. Although uncommon, a missing order can really dampen your day if you were expecting a jersey to wear to the game on the weekend.

It is crucial to know Fanatic.com's lost order policy which is all lost packages must be reported within 90 days of your order's ship date.

Checking Order Status

If your order has not arrived on the stipulated delivery date, the first step you should take is to review your order status. However, you should first understand Fanatics.com's order status definitions.

If your order is placed with an accepted method of payment, the order status will be 'New.' If the order has been allocated for shipping, the order status will read 'Processing.' If the order has been shipped after being inspected for quality it will read 'Closed' or 'Shipped.' If the order status is 'Dead' it means that the order was cancelled and will not ship.

An order can be cancelled for two reasons: failure to process payment or if the item is out of stock.

If you have an account at Fanatics.com and made the order through the account, you can review your order status through the following process:

  1. Launch your web browser and open Fanatics.com
  2. Click the 'My Account' link to sign in to your account
  3. Input the required details and log in to your account
  4. On the navigation menu on the left side of the page, find and click 'Active Orders'
  5. Find and select the order you want to review
  6. You should see the order status under the 'Order Information' section.

If you made the order as a guest on the website, you can check your order status by:

  1. Open Fanatics.com
  2. On the account log in page, you will see a 'Track Order' box. Enter the Order Number, your email address and Zip Code (billing address) into the box
  3. You will be redirected to the order page. You should see the order status under the 'Order Information' section.

Based on the order status, you can decide to track your order. You should first ensure that the stated delivery date has passed. You can track your order by:

  1. Open Fanatics.com
  2. Log in to your account
  3. Retrieve your order number under 'Order Information'
  4. If your order is being shipped to an address in the USA, open the FedEx, Lasership or International Bridge tracking site and enter your order's tracking number. If your order is being shipped outside the USA, open the Landmark tracking site and enter your order's tracking number.

You should be able to track your order from the respective sites.

Before contacting Fanatic.com's customer support about a missing order, you should first check your surroundings including the eternal portion of your home and ask any of your neighbors if they received or saw the package.

International customers should check their local post office or customs office as the order may be held for payment of custom fees.

If you still do not receive your order, you should contact Fanatic.com's customer service for assistance. You can find their contact information on GetHuman.

What Do I Do If I'm Missing an Order from Fanatics.com?

Why Did GetHuman Write "What Do I Do If I'm Missing an Order from Fanatics.com?"?

After thousands of Fanatics.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I'm Missing an Order from Fanatics.com? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Fanatics.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Fanatics.com Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Fanatics.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I'm Missing an Order from Fanatics.com? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
Updated 3 years ago
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