It is possible to get a refund from Fandango under certain circumstances. You may get a refund if you return your entire order. When sending your refund, Fandango will subtract the convenience fee. You must complete your refund and exchange before the posted timeline.
You simply need to sign in or create your Fandango VIP account. Use the email address that you used to buy your tickets. This may not work for all orders. Some of them require you to seek help from the customer support team. You may need to get a refund from your theatre.
Some tickets are non-refundable so you may be unable to get a refund once you buy them. If, however, your request is refundable, the refund will be sent to your original payment method.
With an exchange, you can recoup the cost of your ticket without subtracting the inconvenience fee. The exchange will be sent as Fandango credit. You can use it for a movie ticket in the future. Note that you cannot request exchanges for amounts paid with gift cards. If you bought your ticket using a promo code, the amount it pays will be forfeited.
Initiating a Refund
You may initiate your request for a refund online using the automated tool. The tool is accessible through your confirmation email, mobile phone app, or website. If, however, the total amount of your refund is more than Fandango's self-service refunds and exchanges limit, you may need to contact Fandango's customer service. You may also be unable to initiate your request online if your purchase includes the use of a promo code or gift card.
You may be eligible for a refund or return under the following circumstances;
1. If you are seeking a refund or exchange for the entire order
2. If you initiate the refund or exchange within your eligibility period
3. If you have a Fandango account. If you do not, you may create one when you wish to initiate your request for a refund or exchange.
4. You used a qualifying digital wallet, PayPal, Venmo, or gift card to pay for the transaction in question
In certain circumstances, you may have to seek your refund at the theatre. This includes the times when a part of your payment was made through the theater's gift card, rewards, or loyalty card.
Some theatres may not give you a refund. You should understand their policies before submitting your refund request.
Different digital wallet providers have different refund policies. You must understand them before making your purchase.
Keep an open mind when submitting your refund request. Fandango has the right to allow or prohibit your refund if you bought it through a membership, subscription, or loyalty program.
Requesting a Refund
1. Sign in to the VIP account where you made your order. You may have to create a refund if you bought your ticket as a guest,
2. Navigate to the 'Purchase History'
3. Find the order in question
4. Click 'Can't make the show?'
5. Choose between the options of getting a refund or an exchange for Fandango credit
6. Choose the reason you want a refund and click 'continue'
If you need help with your refunds from Fandango, you may have to contact the customer service team. The best way to contact the customer service team is on the phone. You will be connected with a representative who can help you get your refund. Live chat is another way to seek help from the representatives.
If you do not need to speak with a representative, you may go through the help desk to find help.
After thousands of Fandango customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Fandango to Refund a Charge? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Fandango if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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