When you purchase a ticket from Fandango, you should always keep in mind that things can go wrong. You may end up wanting a refund from the site and it helps to know exactly how to do so.
Luckily, Fandango does allow refunds and exchanges under certain circumstances. In fact, you can request for a refund of your entire order if you were buying multiple tickets.
However, you will have to pay a convenience fee when you request an exchange or refund of your tickets. You will also have to request for the exchange or refund before the tickets' posted showtime. It is, therefore, prudent that you check all the details on your ticket before you buy it.
When you ask for a refund from Fandango and it is accepted, they will send it to you via the method of payment used to pay for the ticket. If you paid for your ticket using a fandango gift card, then you will not be refunded. Instead, the amount of the ticket will be credited to your account or future tickets.
You will also not receive a full refund if you used a promo code to buy your tickets. The amount or portion of the ticket paid for using the promo code will be forfeited.
Refund Terms and Conditions
To receive a refund from Fandango you will need to initiate a refund for the entire order since the company does not offer any partial refunds or exchanges. You will also need to initiate the refund request before the earliest showtime on the movie tickets included in your order.
You will need to have a Fandango account to request for a refund. If you do not, you will have to create one when you start the refund request process.
In certain circumstances, you will have to ask for a refund from the theatre itself. This includes cases where the ticket, or a portion of it, was purchased through the theatre's loyalty program including rewards and gift cards. The theatre may turn down your request for a refund so you should confirm if your order is refundable before buying the ticket from the theatre.
If you used a digital payment method to pay for a refund, it is crucial to note that you may be subject to the terms and conditions of the platform when requesting for a refund from Fandango.
Fandango's terms and conditions also state that they have the right to refuse to refund a ticket obtained through a subscription, membership or loyalty program. And when Fandango does agree to refund a ticket acquired in the above manner, they have the right to offer the refund to the subscription, membership or loyalty program instead of you. You will then have to contact them to receive your refund.
Requesting the Refund
The process of requesting a refund from Fandango is as follows:
1. Launch your web browser
2. Log in to the Fandango account you used to make the order. If you made the order as a guest, open an account using the same email address you used to make the order.
3. Go to your purchase history
4. Locate the order you specifically want refunded
5. Click 'Can't make the show?'
6. Select if you want the refund in cash (minus the convenience fee of course) or for the refund to be credit to your Fandango account for future purchases
7. Select a reason why you want the refund and when done click 'Continue.'
If you have any problems receiving your refund through the above process, you should contact Fandango customer service immediately.
After thousands of Fandango customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Fandango to Refund a Charge? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Fandango if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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