How do I get a refund or exchange from Fandango?

A simple 5 step guide for solving this common Fandango problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email, Password
1
You can get a refund from Fandango by submitting your request using their form http://fandango.custhelp.com/app/new_ask here.
2
If you are VIP member, you can check do so online by logging into your account here: https://www.fandango.com/account/signin?from=https://www.fandango.com/account/mypurchases&state=False
3
On the next screen for Purchase History, select "Can't make the show"
4
Note that you will be refunded the amount of the ticket but not the service fees. In order to avoid losing out on this money you can opt for an exchange and your processing fees will be put towards you new tickets.
5
If you wish to contact them for any reason you can call them with this number (call Fandango here), or you can select "Chat with customer support" on this page. https://www.fandango.com/account/signin?from=https://www.fandango.com/account/mypurchases&state=False
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Author:Ollie3 years ago

About this Step by Step Guide

After thousands of Fandango customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I get a refund or exchange from Fandango?; I bought a movie ticket can l change that day?; Paid for tickets online and the money was taken from checking account but no confirmation email was; I ordered movie tickets and it was charged to my credit card but I rec'd no confirmation of the order; I have not rec'd confirmation of my order even tho the charge went thru on my credit card.; I have a double charge on my card for my star wars tickets... So we put together this guide to try to help. It has 5 step(s) to it. It takes an average of 34 minutes to get through these steps according to other users, including time spent working through each step and contacting Fandango. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Fandango Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Fandango that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I get a refund or exchange from Fandango? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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