Farmer's Insurance has generally positive reviews and customer satisfaction ratings, but it doesn't have the highest ratings of any insurance company. Notably, customers complain of high prices and poor customer service.
J.D. Power reviews brands and services, giving companies a rating based on multiple metrics, including customer satisfaction. The organization gave Farmer's Insurance an average rating.
The Better Business Bureau (BBB) provides a platform for customers to review businesses. Farmer's Insurance has a rating of 1.44 stars out of 5 with 135 reviews. It's important to note that the BBB verifies each customer review to ensure an actual customer-business interaction has occurred. However, BBB's official rating for Farmer's, which uses an independent review process, gave the company a much better score: Farmer's got A- on an F to A+ scale.
WalletHub lets customers review businesses. Farmer's Insurance has an average score of 3.5 out of 5 stars. The website calls Farmer's a "good insurance company overall."
The Consumer Affairs website uses a combination of identity verification and software to confirm the legitimacy of customer reviews. Farmer's Insurance has an average rating of 4 out of 5 stars based on over 1,100 reviews. Many reviews say the company's high prices are worth it, while others mention poor customer service and trouble getting reimbursed for large medical bills.
Overall, Farmer's has positive reviews despite some customers having trouble with company agents and reimbursement. But that doesn't mean Farmer's is right for you. Because of its high prices, Farmer's might not be a good option if you're on a limited budget or only need supplemental insurance.
"We recommend Farmers if you're looking for customizable auto insurance with several optional coverages." -Consumer Affairs' official review of Farmer's Insurance.
"They have a vast array of products and services to meet your needs." -Money Under 30.
"[Farmer's Insurance has]...Mixed scores for customer satisfaction." -NerdWallet's official review for Farmer's Insurance.
After thousands of Farmer's Insurance customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does Farmer's Insurance Have the Highest Customer Satisfaction for Auto Insurance? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Farmer's Insurance if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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