FedEx has a stellar record of punctuality and package delivery. You will rarely hear of a package delivery issue regarding FedEx which is why they are one of the most successful shipping companies in the world. FedEx's delivery track record is legendary but there are still cases of missing, incomplete and damaged deliveries from time to time.
You should report a FedEx delivery issue as soon as possible. You should report the problem within three days of FedEx missing their stipulated delivery date. If the delivery issue concerns overnight delivery you should contact them the very next day.
To report a delivery problem with FedEx, you will have to contact their customer service department. You should have your package order number and personal information ready to receive assistance quickly. You can contact them through any of the following methods:
Calling the FedEx customer support team is by comparison the best way to report a delivery problem. A phone call is quick and the FedEx customer service number only has a hold time of about 12 minutes. When reporting a package delivery problem, ensure you speak clearly and courteously to get as much help as possible.
The phone number is open 24 hours a day, 7 days a week. However, to avoid staying on the line too long you should try calling them in the morning hours at around 8am. A live customer care agent will resolve the problem but you may have to wait a while to receive your delivery. You can get FedEx's customer service number from GetHuman.
You can also send the customer service department team at FedEx an email. An email has the benefit of giving a customer more space to describe the delivery problem than any other method. You can write a lengthy message that conclusively presents your query. However, try to be as concise as you possibly can. When you write FedEx an email expect a reply at any time of the day on any day of the week. It typically takes 45 hours to get a reply if you send FedEx an email. Use simple language with correct grammar and spelling to successfully deliver your message. You can find the FedEx customer service email at GetHuman.
A live chat is like a written phone call. You will get instant feedback from a live customer care agent at FedEx. The FedEx customer service live chat is available from Monday to Friday as from 8am to 8pm E.S.T. However, you may have to wait for as long as 90 minutes to get a reply from a live agent. You can retrieve the link to live chat with FedEx Agents from GetHuman.
You can also report a delivery problem to FedEx using their online help desk. You should use this avenue of communication for issues that are not urgent. It takes an average of 51 hours for FedEx to fix a problem presented to them in this manner. You can obtain the FedEx online help desk address from GetHuman.
The method of last resort should be social media. FedEx has a page on every social media platform. You can contact them via Facebook, Twitter, YouTube, Google Plus and Instagram among others. To report a problem with a delivery you should send them a direct message on any of their social media platforms. It is not advisable to send them a tweet or write a post on their Facebook page as many customers do this already and it will be a long time before your problem is addressed. A direct message is faster and more personalized. Log on to your favorite platform and report your delivery problem to FedEx.