FedEx: How do I redirect my delivery?

A simple 5 step guide for solving this common FedEx problem quickly and effectively by GetHuman

Before you get started, be sure you have: Tracking number
Go to
Enter your tracking or door tag number
Select "Hold at FedEx Location"
Call 800-463-3339 and see if the package is near the FedEx Office location.
Let them know whether you would like to pick up your item, or have it shipped to a different address. Some fees may be applicable if you choose to send it to a different delivery location.
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Author:AdamJune 10th, 2016 @ 15:22

About this Step by Step Guide

After thousands of FedEx customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: FedEx: How do I redirect my delivery?; the package i am waiting to have delivered has said pending for * days now.; package *************, is it possible to be delivered today ?; Currently staying in Miami and have a package on the way to my hotel. But I will leave for home i...; I have related problem in tracking my order.; I lost my tracking number and Amazon needs it... So we put together this guide to try to help. It has 5 step(s) to it. It takes an average of 16 minutes to get through these steps according to other users, including time spent working through each step and contacting FedEx. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for FedEx Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like FedEx that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I redirect my delivery? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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