FedEx: How do I report a lost package?

A simple 5 step guide for solving this common FedEx problem quickly and effectively by GetHuman

Before you get started, be sure you have: Tracking number, Name on the account, Billing address
If your package was lost or damaged, you can submit your claim to them by first going to this page and entering the tracking information
Enter your shipment information
Enter your personal information
Submit the information to Fedex to review
You can also submit your lost package claim to them over the phone by using this number call FedEx here
We've helped 5,920 people fix a FedEx issue like yours in the last 90 days. Let us help you!
Fix my issue
Author:Adam3 years ago

About this Step by Step Guide

After thousands of FedEx customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: FedEx: How do I report a lost package?; My package is lost en route, I got the rest of my packages from Lov Sac but my final piece* has not arrived.; Trying to check on a package to see when it will get here ************; My package said it was supposed to be here yesterday, now it says pending?; my package was not delivered as promised today. Where is it?; get a package shipped sooner than the estimated delivery date... So we put together this guide to try to help. It has 5 step(s) to it. It takes an average of 32 minutes to get through these steps according to other users, including time spent working through each step and contacting FedEx. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for FedEx Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like FedEx that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I report a lost package? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


FedEx Phone Number
See current wait time and use the GetHuman Phone to reach FedEx without waiting on the phone.
Contact FedExFedEx Customer ServiceMore FedEx How To GuidesSimilar Problems Reported by Others
GetHuman shows free information and tools to help customers contact FedEx and solve FedEx customer service problems faster.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!