How Do I Unfreeze My Fidelity Investments Account?

When your Fidelity Investments account is frozen, you are restricted from conducting any debit transactions using the account. It can be unfrozen by getting help from customer service, visiting a Fidelity Investments branch outlet, sending an email to the organization, or through their website. In all methods listed, you need to ensure that you have sufficient identification information to verify ownership of the account.

How Do I Unfreeze My Fidelity Investments Account?

Investment accounts are becoming increasingly popular in the current financial landscape. With more and more people acquiring investment accounts, financial institutions have been forced to adopt stringent measures to secure their customers from fraudulent activities. It is because of this that there are many rules associated with transactions pertaining to investment accounts.

Breaching any of these rules may result in strict measures geared towards preventing fraud and money laundering. In some cases, the financial institutions with which you have an account may be forced to freeze your account. Most accounts that have been frozen are restricted from conducting any debit activity, meaning that you cannot withdraw or transfer money from the account, but you can use it to trade or receive funds.

On the bright side, freezing your account does not mean the end. There are several steps you can take to unfreeze your account and regain access to your financial resources. However, the lack of knowledge among many investment account holders has made it difficult for them to navigate the process of unfreezing their account after it has been frozen. Here, you will learn all you need to know about unfreezing your investment account and how to go about the process.

How to Lift a Fidelity Investments Account Freeze

There are different measures you can take to get your Fidelity Investments account unfrozen. Read on to learn more.

1. Visit a Branch

If you live close to a Fidelity Investments outlet, visiting them should be one of the first things you do if you want to get the account freeze lifted. Apart from providing you with the information on why your account was frozen, they can guide you through the process of reactivating the account and update your customer information if necessary.

Always remember to bring along sufficient identification information to verify the ownership of the account. If possible, contact Fidelity Investments beforehand to find out the requirements, so you don't forget any item.

2. Online Unfreezing

People with a Fidelity Investments account can also reactivate it through the internet after it has been frozen. All you have to do is log in to your Fidelity account and click on the update PAN tab. You will be required to enter some information and upload it as applicable. After uploading the document successfully, the account will be automatically unfrozen.

3. Email

If the above options do not work or you are having trouble getting it done, you can send an email to Fidelity Investments through the customer service quoting your complaint and personal details. You may be required to provide some identification information and other relevant details. Once the documents have been verified, the freeze will be lifted, and you'll be able to conduct debit activity from your investment account.

4. Contact Customer Care

Fidelity Investments is well-known for its extremely helpful customer service desk. Whenever your account is frozen, you can raise a complaint through them for further assistance. You can contact customer service through phone call or live chat. There are two ways they will help you regain access to your account.

First, the customer service may walk you through the process of reactivation once you have provided sufficient identification information. If that is not the case, they will recommend the best course of action, including connecting you to someone with a higher clearance within the organization.

Why Did GetHuman Write "How Do I Unfreeze My Fidelity Investments Account?"?

After thousands of Fidelity Investments customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Unfreeze My Fidelity Investments Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Fidelity Investments if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Fidelity Investments Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Fidelity Investments in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Unfreeze My Fidelity Investments Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Fidelity Investments

Asked 2 years ago
Updated 2 years ago
Viewed 195,237 times
Fidelity Investments
How do I unfreeze my Fidelity Investments account?
How to Lift a Fidelity Investments Account Freeze

What customers are saying about this and similar problems

A check was supposed to be mailed out to me but I haven't received it.
A check was supposed to be mailed out to me but I haven't received it.
I need to change the bank that my monthly Shell pension is sent. I have been somehow s...
I need to change the bank that my monthly Shell pension is sent. I have been somehow s...
I placed an order for BBAI this morning at *:**:** EDST when the price was...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!