How Do I Return or Exchange an Item with Finish Line?

Finish Line offers it's customers multiple ways to return Finish Line items whether purchased online at FinishLine.com or in a Finish Line retail stores. Read on to see how to return or exchange an item.

Finish Line, the American athletic shoes, related apparel and accessories retailers is one of the most recognized athletic shoe retail chains in America with their online site FinishLine.com, over 650 retail stores, and Finish Line-branded athletic shoe departments in over 450 Macy's stores. Finish Line is well-known for the quality of their merchandise. They're not as well known for their outstanding customer service, but they should be. This is especially welcome news for Finish Line customers needing to return or exchange items purchased online, at one of their retail stores, or in a Macy's Finish Line athletic shoe department.

How Do I Return Or Exchange An Item With Finish Line?

Finish Line makes it easy to return or exchange items whether purchased at FinishLine.com or at a Finish Line retail store.

The following caveats exist when returning an item purchased on Finishline.com or at a Finish Line retail store if the Finish Line customer is returning with the original sales receipt.

  • Item must be unworn and in original condition.
  • Item (if apparel or accessories) must have price tags still attached.
  • If footwear, the item must be returned in the original box.
  • The item must be returned within 45 days of original purchase.

If Finish Line customers do not have the original sales receipt, Finish Line may allow the customer to exchange the item or issue a store credit in the amount of the lowest price which the item was offered for sale in the 45 days prior to return. Refunds are not authorized in this instance.

Finish Line customers may be asked to provide their name and phone number when returning or exchanging an item. The information and details of the return are exchanged is recorded in a company-wide database.

Items purchased from a Finish Line store can be returned to any Finish Line store, or alternatively by mail to the Finish Line warehouse. Returned items may be exchanged when returned to a Finish Line stores. Finish Line items returned by mail are not eligible to be exchanged.

Items bought online at FinishLine.com cannot be returned to Finish Line athletic-shoe departments inside of Macy's stores.

How Do I Return or Exchange an Item with Finish Line?

Why Did GetHuman Write "How Do I Return or Exchange an Item with Finish Line?"?

After thousands of Finish Line customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return or Exchange an Item with Finish Line? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Finish Line if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Finish Line Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Finish Line in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return or Exchange an Item with Finish Line? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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