Fitbits are made to be tough and resilient. They can, therefore, resist long hours of workout. However, they are not designed to last forever. If your Fitbit is broken or it stops waiting, the Fitbit warranty program can help you repair it. When you purchase your Fitbit, you will receive a booklet containing safety instructions. You will also find the limited warranty in the booklet.
The Fitbit Warranty
Fitbit has a one-year limited warranty. You get a guarantee that the products you receive will be free of defects. The material and workmanship should be in good condition for a period of one year. The warranty does not cover you if the damages are caused due to negligence on your part. You must follow all the instructions when using your Fitbit.
If you are covered by the warranty, Fitbit will help you repair or replace your device. If, however, you cause the physical damage, you won't be covered
If the Fitbit app on your mobile phone is not working, the warranty does not cover you. The software on your wristband is not covered either. The warranty is limited but it may help you repair a damaged Fitbit. The most common reason for using the warranty is if the strap is broken or worn out. The warranty may also come in handy if your screen's display is getting too dark to use. It covers you when your battery is not lasting long anymore or it does not work anymore.
If You Bought Your Fitbit From Other Sellers
If you bought your Fitbit from online vendors, your warranty may not apply. When claiming your warranty, Fitbit requires you to provide proof of purchase. They should know the date you made your purchase. The seller should be able to provide you with all the information you need including the original packaging.
Getting an Extended Warranty
You may get an extended warranty for your Fitbit depending on your retailer. Even though Fitbit does not offer extended warranties, some retailers may.
Claiming Your Warranty through Fitbit
You may claim your warranty if your Fitbit is damaged or repaired. The first step towards claiming your warranty is reaching out to the Fitbit customer support team. You may contact them via phone, email, live chat, or their social media platforms. You will be connected to a representative who will guide you through the process. You may be required to provide the details of your account and the exact problem that you have with your device.
After communicating with a representative from the team, you need to mail your device to Fitbit in its original packaging. Fitbit tries to repair your device fast but they cannot provide you with an estimate of how long you will have to wait. You may need to spend some time without the Fitbit.
Fitbit has plenty of repair centers. If you contact them for help, a representative will help you identify one that is close to your area. When claiming your warranty, you can have it shipped to that location.
If your Fitbit is not covered by the warranty, you can have it repaired at affordable costs.
You do not always have to take your Fitbit to a professional for repairs. It is possible to fix some problems at home. Always make sure that your app is installed on your phone and that your Bluetooth is on.
On your Fitbit app, ensure that the option 'Always Connected' is on. The 'all day Synch' option should also be on at all times. If your Fitbit is not receiving notifications from your phone, it may be because you are too far from your mobile device.
After thousands of Fitbit customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Can my Fitbit be repaired? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Fitbit if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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