We cannot deny the fact that fitness trackers such as Fitbit are essential in our daily lives. Most of them can track your heart rate, distance covered while walking, the number of calories your body burns, and the quality of your sleep.
This information can help you avoid developing common diseases such as cardiovascular disease and heart diseases. But, what happens when your fitness tracker stops working properly.
If you own any Fitbit device and depend on the Fitbit app to track your fitness, you may have experienced a problem or two while using your app. If you are having any issues with your Fitbit device or app, we are here to help you. Here are some of the common Fitbit app problems and how to fix them.
Your Fitbit tracker must sync with your Android device via Bluetooth, but it can sometimes fail. If you encounter problems while trying to sync your Fitbit app to your device, the solution could be in your settings menu:
If everything is okay and you still cannot sync your Fitbit app with your device, you need to restart the app. To do so, go to "Settings", select "Apps" then"Fitbit," and tap on "Force Stop." If you try everything and nothing seems to work, be sure to contact Fitbit for further assistance.
Sometimes, you may also encounter issues while trying to update your Fitbit app. If this happens, try to restart your tracker or sync with another computer or mobile device. Other solutions to this problem include:
After thousands of Fitbit customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Do If I'm Having Problems with My Fitbit App? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Fitbit if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Fitbit in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Do If I'm Having Problems with My Fitbit App? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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