It is common place to see Fitbit devices nowadays. Fitbit devices are helping people from all over the world get healthier.
However, as is common with all technology, Fitbit devices do malfunction from time to time and in some cases it is not your fault. Lucky for you, Fitbit devices usually have a warranty.
If you device's defects are proven to be valid within the warranty period, then you are eligible for a refund or a replacement.
Terms of the Fitbit Warranty
The Limited Fitbit Warranty covers devices and accessories with defects as a result of workmanship and material inadequacies. The warranty lasts for one year from the date of purchase. However, if you live in European Economic Area (EEA) and purchased your Fitbit device from an EEA country, the warranty lasts for two years from the date of purchase.
If you present a defective product to Fitbit, they can choose one of two courses of action. They can repair the product for free using new or refurbished replacement parts. They can also replace the product with a new or refurbished one.
The warranty only applies to items bought from Fitbit itself or from an authorized retailer. Any replacement product will be warranted for the remainder of the original warranty period or for thirty days after delivery, whichever is longer.
Certain conditions must be met for you to obtain the warranty service. For starters, you must return the device in its original packaging or packaging that offers the same level of protection to the address provided by Fitbit.
You will also have to provide proof of purchase to Fitbit. Moreover, you will have to provide proof of the device's defects before receiving any warranty services. It is, therefore, prudent to retain your receipts or digital purchase details and back them up. Pictures and videos of the product's defects should be taken upon delivery as they will act as proof in your favor. It is the customer's responsibility to store any information that will help him/her prove the product's unworthiness. Also, no one but the original buyer of the Fitbit device can claim the warranty.
The Fitbit limited warranty does not apply to any device or part of a device that has been serviced, refurbished or altered in any way by anyone who is not authorized by Fitbit. Moreover, the warranty will not apply to any superficial damage such as scratches and dent
How to Acquire Fitbit Warranty Service
To acquire warranty service for your Fitbit device, you have to request a return authorization from Fitbit's customer service team. The return authorization number which will be provided once you fill the form has to be included with the returned product for you to receive warranty services.
However, you should call the store from which you bought your Fitbit device first before contacting customer care. Only when you bought the device from Fitbit.com should you contact customer care immediately.
There are several ways through which you can contact Fitbit's customer care department and make a warranty claim.
You can call the Fitbit customer service number and make a warranty claim. After about a 10 minute hold on the line, less if you are lucky, you will be connected to a live customer care agent to whom you can file a claim directly. You can obtain the phone number form GetHuman.
You can also use the live chat facility to initiate a warranty claim with Fitbit. The live chat is also very fast and reliable. The link to a live chat with Fitbit customer care agents can be retrieved from GetHuman.
Though slower than the two methods above, you can send Fitbit customer care an email to make a warranty claim. Do not expect a reply in less than 52 hours but the email can be answered at any time after that. The email address can be found atGetHuman.
After thousands of Fitbit customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I File a Warranty Claim for My Fitbit Device? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Fitbit if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Fitbit in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I File a Warranty Claim for My Fitbit Device? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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