How Do I Recover My Fitbit Account?

As a Fitbit user, you want to be able to log into your account and see your progress. When you cannot log into your account, you can recover it through the app or the Fitbit website. By resetting your password, you will be able to recover your account, see your data and track your progress.

With over 31 million active users, Fitbit is a well-known name in fitness tracking. Fitbit keeps track of a number of fitness metrics including the number of calories burned, heart rate, number of steps taken, weight, location, sleep information, and how many minutes a day you are active. You can log into your Fitbit account or app to get details about your fitness journey, but what happens when you can't access your account? How do you recover your Fitbit account? You can contact Fitbit user support here for information and assistance, and you can read on for steps in recovering your Fitbit account.

Reinstalling App and Rebooting Phone

If the Fitbit app has frozen on your phone, there are some steps you can take to recover your account through the app. These steps include:

  1. Open your phone's settings.
  2. Select "Apps."
  3. Tap on "Fitbit."
  4. Navigate to "Storage" and choose "Clear Cache."
  5. Uninstall Fitbit on your phone, then reinstall the app.
  6. Reboot your phone.
  7. Check to see if you can get into your account on the app.

Recovering Account through the App

If the app is working properly and you cannot log into your account due to a forgotten password, you can recover the account by doing the following:

  1. Open the Fitbit app on your phone.
  2. Tap on "Login."
  3. Select "Forgot Password."
  4. Enter the email address associated with your Fitbit account.
  5. Tap "Send Reset Email."
  6. Open your email and find the reset email from Fitbit.
  7. Select the reset link in the email.
  8. Enter your new password and select "Set" to lock in your new password.

Recovering Account Via Website

To recover your Fitbit account through the website, follow these steps:

  1. Open the Fitbit website on your computer.
  2. Click "Login" in the upper right-hand corner of your screen.
  3. Select "Forgot Password?" in the login box.
  4. Enter your email address.
  5. Click on "Send Instructions."
  6. Open your email to find the reset email from Fitbit.
  7. Click on the link in the reset email.
  8. Enter your new password and confirm the new password.
  9. Click on "Set" to lock in your new login information.

When you cannot retrieve your Fitbit account, you can reset your password to get your fitness data. For more information or assistance, contact Fitbit user support here.

Why Did GetHuman Write "How Do I Recover My Fitbit Account?"?

After thousands of Fitbit customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Fitbit Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Fitbit if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Fitbit Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Fitbit in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Fitbit Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 8 months ago
Updated 8 months ago
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recover Fitbit account
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