With over 31 million active users, Fitbit is a well-known name in fitness tracking. Fitbit keeps track of a number of fitness metrics including the number of calories burned, heart rate, number of steps taken, weight, location, sleep information, and how many minutes a day you are active. You can log into your Fitbit account or app to get details about your fitness journey, but what happens when you can't access your account? How do you recover your Fitbit account? You can contact Fitbit user support here for information and assistance, and you can read on for steps in recovering your Fitbit account.
If the Fitbit app has frozen on your phone, there are some steps you can take to recover your account through the app. These steps include:
If the app is working properly and you cannot log into your account due to a forgotten password, you can recover the account by doing the following:
To recover your Fitbit account through the website, follow these steps:
When you cannot retrieve your Fitbit account, you can reset your password to get your fitness data. For more information or assistance, contact Fitbit user support here.
After thousands of Fitbit customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Fitbit Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Fitbit if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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